AO, the UK’s most trusted major electricals retailer, announces that it will be recruiting over 250 people to grow its team of customer service specialists, to serve customers even better. Continue reading AO on the hunt for over 250 new people in customer service teams at Bolton HQ
Daily Archives: June 6, 2023
NICE Launches Next Big Leap of Enlighten, Creating the CX Industry’s First Trusted AI For Business
NICE announced the launch of three new solutions as part of Enlighten, the trusted AI for business, purpose-built for the Customer Service environment. Continue reading NICE Launches Next Big Leap of Enlighten, Creating the CX Industry’s First Trusted AI For Business
Admiral Insurance Reimagines Customer Experiences with Genesys
Genesys® announced that Admiral is evolving into a customer engagement powerhouse using the Genesys Cloud CX™ platform. Admiral is the UK’s largest auto insurance company, employing more than 7,500 people across the Admiral, Bell, Elephant and Diamond vehicle insurance brands. Continue reading Admiral Insurance Reimagines Customer Experiences with Genesys
Conversational Commerce Provider Payemoji Raises €2.1m in new Funding
Payemoji, an Irish software as a service provider has closed its latest funding round of €2.1m, taking its total fundraising to €3.7m to date. The funding was led by several private investors. The funding will be used to grow the sales and marketing teams and expand into new markets. Continue reading Conversational Commerce Provider Payemoji Raises €2.1m in new Funding
IOE&IT opens new contact centre in Peterborough to enhance its support for traders
The Institute of Export & International Trade (IOE&IT) has opened a new contact centre to further enhance its support for traders both in the UK and overseas. Continue reading IOE&IT opens new contact centre in Peterborough to enhance its support for traders
Intouch Insight Signs a Letter of Intent to Acquire a Customer Experience Measurement Company
Intouch Insight Ltd. (“Intouch” or the “Company”) announces that on June 2nd it signed a non-binding Letter of Intent (“LOI”) to purchase all outstanding shares of an arm’s length North American customer experience measurement company (the “Vendor”), subject to TSX Venture Exchange approval (the “Acquisition”). Continue reading Intouch Insight Signs a Letter of Intent to Acquire a Customer Experience Measurement Company