Noetica – A British company, developing software products for the global contact centre market, has been presented with Best Technology Innovation Award Vendor – Live Agent Support Solution. Continue reading Noetica Waves the Flag for British Contact Centre Technology Innovation with Global Award Win
Monthly Archives: December 2023
NICE Named the Outright Leader in the 2023 SPARK Matrix™ With Leading CX AI for Customer Journey Analytics (CJA) Report
NICE announced that it has been recognized as the outright Technology Leader in the Quadrant Knowledge Solutions (QKS) 2023 SPARK Matrix™ for Customer Journey Analytics. Continue reading NICE Named the Outright Leader in the 2023 SPARK Matrix™ With Leading CX AI for Customer Journey Analytics (CJA) Report
8×8 Announces 8×8 Sales Assist
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced 8×8 Sales Assist™ for retailers. Continue reading 8×8 Announces 8×8 Sales Assist
Engage Hub and MaxContact partner to optimise contact centre operations
Engage Hub, the data-driven customer engagement and journey orchestration company, announced a partnership with UK-based Contact Centre Software provider (CCaaS), MaxContact, to help organisations maximise cost savings, service levels and efficiency in contact centres. Continue reading Engage Hub and MaxContact partner to optimise contact centre operations
Chattermill Introduces Copilot – A Proprietary Generative AI Solution Built for a New Way of Working
Chattermill, the Customer Experience Intelligence company, announced the launch of Copilot – a generative AI solution built to redefine how leading brands utilize customer feedback to retain customers and grow their business. Continue reading Chattermill Introduces Copilot – A Proprietary Generative AI Solution Built for a New Way of Working
Zoom delivers AI-powered customer experiences at an unmatched value for companies of every size
Zoom Video Communications, Inc., announced enhancements across its AI-powered customer experience (CX) suite and new pricing plans that are expected to be available in the coming weeks. Continue reading Zoom delivers AI-powered customer experiences at an unmatched value for companies of every size