Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Continue reading Nextiva Acquires Thrio
Monthly Archives: January 2024
New research warns of emerging “AI Gap” between brands and consumers
LivePerson, the global leader in enterprise conversations, released the results of its State of Customer Conversations 2024 report. The annual report surveyed thousands of business leaders and consumers across the world about artificial intelligence (AI), automation, and chatbots. Continue reading New research warns of emerging “AI Gap” between brands and consumers
GoTo Announces Executive Leadership Change; Names Rich Veldran CEO
GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect and LogMeIn Rescue, announced that Rich Veldran, its Chief Financial Officer, has assumed the role of Chief Executive Officer. Continue reading GoTo Announces Executive Leadership Change; Names Rich Veldran CEO
KLaunch Unveils HumanX: Revolutionizing Conversational AI Integration for Businesses
KLaunch, a trailblazer in omni-channel conversational AI, proudly introduces HumanX, a groundbreaking plugin poised to redefine natural human interaction through bot technology. Continue reading KLaunch Unveils HumanX: Revolutionizing Conversational AI Integration for Businesses
Aucera™ and TouchPoint One Announce Strategic Partnership to Transform Employee and Customer Experience
Aucera™, the new identity of DialAmerica, one of the nation’s largest privately held customer experience and contact centre providers, announced a strategic partnership with TouchPoint One. Continue reading Aucera™ and TouchPoint One Announce Strategic Partnership to Transform Employee and Customer Experience
Dixa announces partnership with Ada to deliver nextgen AI-powered customer service experiences
Dixa, the conversational customer service platform, announces its strategic partnership with Ada, the AI-native customer service automation company. Together, the two companies will deliver seamless AI-powered automation across the entire customer journey. Continue reading Dixa announces partnership with Ada to deliver nextgen AI-powered customer service experiences