Verint® announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact centre, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors. Continue reading Verint TimeFlex Bot Leverages AI to Revolutionize Contact Centre Agent Scheduling
Monthly Archives: March 2024
IPC Systems Partners with Business Systems to Deliver Future-Proofed Data Management Strategies
IPC, a premier communications and compliance solutions provider has announced a strategic partnership with Business Systems Ltd (“BSL”), a leading provider of compliance and customer experience solutions, to support organizations to future proof their data management strategies. Continue reading IPC Systems Partners with Business Systems to Deliver Future-Proofed Data Management Strategies
Maintel deploys cutting edge CX solution to a leading supermarket chain
Maintel is pleased to announce that they have successfully deployed a new Genesys Cloud CX based Contact Centre Managed Service for a leading supermarket chain with multiple hundreds of UK stores, helping lay the foundations to revolutionise their Customer Experience approach. Continue reading Maintel deploys cutting edge CX solution to a leading supermarket chain
Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform for Global Enterprise Front-Office Teams
Sprinklr, the Unified-CXM platform for modern enterprises, announced a strategic partnership with a leading provider of digital transformation, consulting, and business re-engineering services and solutions, Tech Mahindra. Continue reading Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform for Global Enterprise Front-Office Teams
LeapXpert Launches Communication Intelligence Solution — Maxen
LeapXpert, the responsible business communication pioneer, announced the launch of Maxen™, a patented GenAI application that improves the productivity of relationship managers and enriches their communications with clients. Continue reading LeapXpert Launches Communication Intelligence Solution — Maxen
Eckoh announces global partnership with RingCentral
Eckoh, the global provider of Customer Engagement Data Security Solutions announces a partnership with RingCentral, a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact centre solutions, where it will provide RingCentral’s contact centre security requirements in the US and beyond. Continue reading Eckoh announces global partnership with RingCentral