Haven, a fintech platform that empowers servicers to embed mortgage servicing into original lenders’ brands, announced a strategic partnership with Kastle, an AI voice agent provider for mortgage servicing. Continue reading Haven Partners with Kastle to Streamline the Mortgage Servicing Experience with AI-Powered Voice Agents
Monthly Archives: October 2024
Cisco Announces new Webex AI Agent and AI Solutions for the Contact Centre to transform CX
Cisco has unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. Continue reading Cisco Announces new Webex AI Agent and AI Solutions for the Contact Centre to transform CX
Freshworks Unveils Easy-To-Use AI Agent to Improve the CX and EX
Freshworks, the provider of people-first AI service software, announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Continue reading Freshworks Unveils Easy-To-Use AI Agent to Improve the CX and EX
Talkdesk integrates agentic artificial intelligence across its portfolio
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced the integration of agentic AI across its entire AI platform, now branded as Talkdesk Ascend AI™. Continue reading Talkdesk integrates agentic artificial intelligence across its portfolio
People’s Partnership enhances customer experience with IPI
IPI, the Contact Centre specialist and solutions provider, announced that it has enabled People’s Partnership, the workplace pension provider, to move to a cloud-based Contact Centre solution from Genesys. Continue reading People’s Partnership enhances customer experience with IPI
NICE Expands CXone Mpower – The Ultimate AI Hyper Platform for Customer Service Automation
NICE has launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture that are foundational for delivering full-scale customer service automation. Continue reading NICE Expands CXone Mpower – The Ultimate AI Hyper Platform for Customer Service Automation