Vonage introduced skills-based communications routing and real-time sentiment analysis – intelligent communications technologies that enable businesses to create their own routing plans and analytical view of agent and customer interactions for the contact centre via building blocks. Continue reading Vonage Debuts Skills-Based Routing and Real-time Sentiment Analysis Technology to Enable Advanced Contact Centre Capabilities
Daily Archives: March 12, 2018
Talkdesk Launches the Enterprise Contact Center Platform
In response to rising demand from an enterprise-class customer base, Talkdesk announced the Enterprise Contact Center Platform, a cloud-native solution for contact centres with over 500 seats. Continue reading Talkdesk Launches the Enterprise Contact Center Platform
NICE Named a 2018 Stevie Award Winner for Innovation in Robotic Process Automation
NICE announced that it received the award for Innovation in Customer Service at the 12th annual Stevie® Awards for Sales & Customer Service. The award recognizes NICE Robotic Automation for breaking new ground with a unique integration of process automation and artificial intelligence technologies. Continue reading NICE Named a 2018 Stevie Award Winner for Innovation in Robotic Process Automation
Analyst Firm Estimates Twilio as a Leading Cloud Contact Centre Provider
Twilio, the leading cloud communications platform company, was estimated as the 2nd largest cloud-based contact centre infrastructure vendor based on number of customers, and the 3rd largest based on seats in DMG’s 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report. This report features 12 leading and contending cloud-based contact centre infrastructure vendors. Continue reading Analyst Firm Estimates Twilio as a Leading Cloud Contact Centre Provider
8×8 Enters Into Partnership With Itancia to Bring Cloud Communications to France
8×8 announced a strategic partnership between its UK subsidiary and Itancia SARL, a pan-European specialist in the distribution of communication solutions to meet increasing customer demand in Europe. Continue reading 8×8 Enters Into Partnership With Itancia to Bring Cloud Communications to France
New cloud-native Nokia Enterprise Session Border Controller delivers unparalleled security and flexibility for enterprise communications
Nokia launched a new cloud-native Enterprise Session Border Controller (eSBC) that brings secure, ultra-high-quality IP voice and video services to enterprise customers. Continue reading New cloud-native Nokia Enterprise Session Border Controller delivers unparalleled security and flexibility for enterprise communications