PRESS RELEASE: London, March 8, 2017 — Directors’ Club United Kingdom are delighted to announce IPsoft as the winner of the Live Chat Innovation category of this year’s UK National Innovation Awards. Continue reading IPsoft’s Amelia Wins UK National Innovation Award for Live Chat 2017
Monthly Archives: March 2017
AI, Automation and Robotics
Huge strides are being made in artificial intelligence, and every day advances in areas such as machine learning, automation, problem solving and voice recognition add new abilities to the technology around us. Continue reading AI, Automation and Robotics
NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
NewVoiceMedia announced its Spring ’17 release today, unveiling major enhancements to its intelligent communications platform that will optimise its customers’ contact centre management and operations, enabling them to deliver a more efficient customer experience. Continue reading NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
New AI and Robotics Capabilities Optimise Pega CRM to Improve Service and Sales Effectiveness
Pegasystems announced new artificial intelligence (AI) and robotic automation capabilities in its customer relationship management (CRM) offerings that enable businesses to optimise their sales and customer service effectiveness with desktop analytics and machine learning. Continue reading New AI and Robotics Capabilities Optimise Pega CRM to Improve Service and Sales Effectiveness
[Survey]: The Customer Service Pulse for Robotic Process Automation – 2017
What does Robotic Process Automation (RPA) mean for customer service? Are organisations ready to incorporate this form of technology and transform their customer service operation? Continue reading [Survey]: The Customer Service Pulse for Robotic Process Automation – 2017
Webhelp Starts Partnership with Facilities Management Team at the Co-Op
Leading global BPO and customer experience expert, Webhelp, is pleased to announce that as of the 1st Of April 2017 it will begin to provide the National Operations Centre service for the Co-op Group Facilities Team. The new service will focus on a combination of voice, webchat and email customer communication. The contract will be handled from Webhelp’s Derby site. Continue reading Webhelp Starts Partnership with Facilities Management Team at the Co-Op