PRESS RELEASE: BMC, a global leader in IT solutions for the digital enterprise introduced BMC Digital Workplace, a cloud-based service that redefines the future of work by transforming the digital workplace experience with employees at the center. Continue reading BMC Empowers the Future of Work with BMC Digital Workplace
Daily Archives: June 29, 2017
[24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level
[24]7 continues to strengthen its Customer Acquisition Cloud by incorporating high-frequency bidding at the device-level. By adding device-level bidding to intra-day bidding and geo-based bidding, [24]7 helps marketers tap into distinct consumer behaviors that can help them maximize the return on mobile paid search campaigns. Continue reading [24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level
Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP
Allianz Ayudhya Assurance PCL, an operating entity under Allianz Group in Thailand, one of the world’s largest financial services companies, has moved to improve corporate revenue and productivity while lifting customer satisfaction levels by implementing Aspect® Unified IP®. Continue reading Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP
Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service
IPsoft’s AI platform, Amelia, is recognized as a recommended product by industry analyst firm Forrester, in a new report published1. Across ten evaluation criteria for virtual agents, IPsoft, the digital labor company, was the only company to achieve eight differentiated rankings. Continue reading Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service
Nanorep Included in Top 10 Chatbot Providers for Enterprise Customer Service Report
PRESS RELEASE: Nanorep Technologies, a leading provider of intelligent self-service, virtual customer assistants, and smart bot solutions, announced today it has been included in Forrester Research’s report, “The Top 10 Chatbots for Enterprise Customer Service.” Continue reading Nanorep Included in Top 10 Chatbot Providers for Enterprise Customer Service Report