The deal, being jointly led by both of the originating BrightCloud co-founders, Alex Morrison and Hesam Yavari, has been in the works since late 2015 and results in the separation of the core founding business elements as each of them takes full control of the new business entities. Continue reading BrightCloud Group announces an enabling win-win MBO completion, to extend its global outreach
Monthly Archives: July 2017
Dennis picks RingCentral in its move to a more agile way of working
Dennis Publishing, IT Pro’s parent company, has picked RingCentral to help it transform its business communications strategy to focus on mobility and open platform integration. In preparation for a major shift in its business towards a more dynamic working environment, which included office relocation, Dennis began examining a number of alternatives to its inflexible legacy on-premise PBX system. Continue reading Dennis picks RingCentral in its move to a more agile way of working
MARU Group further enhances its technology platform through the acquisition of SynGro
MARU Group (“MARU” or “the Group”), the technology-enabled market and customer insights group, has acquired leading Customer Experience technology company SynGro for an undisclosed sum. Following the acquisition, SynGro will be rebranded to Maru/SynGro and its management team will remain with the Company to oversee its development and integration into the Group’s technology platform. Continue reading MARU Group further enhances its technology platform through the acquisition of SynGro
IDology Announces Solutions to Protect Against Dramatic Increases in Contact Center Fraud, Boost Performance, and Reduce Customer Friction
IDology, a leader in multi-layered identity verification and fraud prevention announced ExpectID® Call Verification, a new addition to its fully integrated platform, designed to protect contact centers against growing fraud threats. ExpectID® Call Verification increases contact center productivity and reduces call wait times by leveraging real-time mobile carrier data to verify inbound call traffic into a contact center. Continue reading IDology Announces Solutions to Protect Against Dramatic Increases in Contact Center Fraud, Boost Performance, and Reduce Customer Friction
TransPerfect Expands Contact Center Business, Announces TransPerfect Connect Brand
TransPerfect, the world’s largest privately held provider of translation services and technology solutions for global business announced expanded contact center support capabilities and a comprehensive rebranding of their remote interpreting division as TransPerfect Connect. Continue reading TransPerfect Expands Contact Center Business, Announces TransPerfect Connect Brand
GCI becomes fastest ever ‘Silver to Gold’ Enghouse Interactive Partner
Leading Managed Technology Services Provider GCI, has become 1 of only 4 service providers in the UK to be awarded coveted Gold partner status at Enghouse Interactive’s prestigious partner event in London on Wednesday, 5th July. Established on Gartner’s Magic Quadrant, Enghouse Interactive has the largest Skype-based Contact Centre footprint in the world. GCI’s elevation to Gold status is recognition of its ability to consult, design, deploy and support complex Contact Centre deployments at scale. Continue reading GCI becomes fastest ever ‘Silver to Gold’ Enghouse Interactive Partner