SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Indy Kaur as WFM Analyst. In this role she will be responsible for providing training and support for SVL’s expanding portfolio of customers that are deploying best of breed WFM solutions from the world’s leading vendors including NICE and Teleopti. Continue reading SVL Business Solutions Expands Workforce Management Team With Appointment Of Industry Specialist
Monthly Archives: July 2017
NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has for the second consecutive year been named in the Forbes 2017 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners. Continue reading NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies
Webhelp SA Nominated For Six Awards at the 2017 South African BPO & Contact Centre Industry Awards
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating after being named a finalist in six categories at this year’s South African BPO & Contact Centre Industry Awards. Continue reading Webhelp SA Nominated For Six Awards at the 2017 South African BPO & Contact Centre Industry Awards
GDPR Compliance – Take a lead from PCI DSS in your contact centre, says Encoded
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges of new data protection legislation… Continue reading GDPR Compliance – Take a lead from PCI DSS in your contact centre, says Encoded
NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint®, a global leader in customer engagement optimisation solutions. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise. Continue reading NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
Yonder Digital Group provides new Fundraising Preference Service telephone support
The Fundraising Regulator has appointed Yonder Digital Group to support the new Fundraising Preference Service (FPS) by providing supportive telephone services to vulnerable members of the public wishing to register their preferences with a live agent. Continue reading Yonder Digital Group provides new Fundraising Preference Service telephone support