Lithium Technologies announced that its acquisition by Vista Equity Partners (“Vista”) is now complete. Originally announced on May 30, 2017, the transaction was completed on July 28, 2017. Lithium is now a portfolio company of Vista, a leading private equity firm focused on investments in software, data and technology-enabled businesses. Terms of the transaction were not disclosed. Continue reading Vista Equity Partners Acquisition of Lithium Technologies Has Been Completed
Monthly Archives: August 2017
United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services
Avaya announced it will be working with United Nearshore Operation (UNO), a Santiago, Dominican Republic-based global call center company to implement its Avaya Private Cloud Services for Call Center. UNO becomes the first in the region to implement an Avaya services solution in the private cloud, adding the latest technology to the call center services it offers to its local and international customers. Continue reading United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services
VoiceBase and Voxbone Answer the Call for an Effective, Easy-to-Use Speech Analytics Service
Voice analytics provider VoiceBase now has a direct line to businesses using Voxbone’s communications services, in order to deliver valuable insights in just a few clicks. With Speech Analytics, Voxbone’s phone numbers offer high-quality call recordings, delivered instantly and without the need for additional equipment. Customers using Voxbone also have pre-integrated access to VoiceBase’s services so that they can rapidly access valuable (yet often overlooked) metrics that can have a big impact on a growing business. Continue reading VoiceBase and Voxbone Answer the Call for an Effective, Easy-to-Use Speech Analytics Service
Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully deployed an award-winning Webchat capability as part of its integrated Self Service Centre engagement strategy. Continue reading Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT
Avaya Named as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment
Avaya announced that it has been rated as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment[1]. Avaya was rated as a leader following an evaluation of capabilities and strategies of 11 vendors that offer unified communications and collaborations technologies globally. Continue reading Avaya Named as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment
Windstream strengthens portfolio of leading UCaaS services by adding Broadview’s OfficeSuite® paired with Windstream’s SD-WAN
Windstream announced the first update to its portfolio of leading Unified Communications as a Service (UCaaS) solutions following its acquisition of Broadview Networks. Windstream introduced Broadview’s OfficeSuite® with Windstream’s SD-WAN, a powerful combination that combines 100-percent cloud-based Unified Communication services with Windstream’s dynamic and cost-effective SD-WAN solution. Continue reading Windstream strengthens portfolio of leading UCaaS services by adding Broadview’s OfficeSuite® paired with Windstream’s SD-WAN