Bright Pattern has been selected in phase two of the Watson Build challenge to develop its cognitive technology business plan, Omnichannel Conversation Analytics, into a working prototype using IBM Watson APIs on the IBM Cloud. IBM will provide Bright Pattern with access to IBM development tools, business mentors and cognitive specialists to bring its concept to life. Continue reading Bright Pattern Selected for IBM’s Watson Build Challenge
Monthly Archives: August 2017
Microexcel® Announces Acquisition of Customer Dynamics
Microexcel®, a global provider of technology solutions and services announced it has acquired Customer Dynamics, a leading professional services organization with headquarters in Salt Lake City, Utah, that provides SaaS solutions to improve the Customer Experience (CX) and Agent Experience (AX) at contact centers. With the acquisition of Customer Dynamics, Microexcel looks to expand its reach within the growing contact center and business process outsourcing industry segments by offering innovative, cloud-based, SaaS solutions for CRM. Continue reading Microexcel® Announces Acquisition of Customer Dynamics
Newcastle based contact centre expands premises
Newcastle contact centre Echo-U has made a six-figure investment to expand onto a new floor as it continues to grow its headcount and focus on the wellbeing of its team. The company has leased a third floor at its Newcastle city centre head office, Tyne House adding 5,500 square feet to its existing 17,000 square feet modern workspace. Continue reading Newcastle based contact centre expands premises
IPsoft’s Amelia Drives the “Digital OneOffice” for Customers
Amelia has been recognized by leading analyst firm HfS Research for its ability to provide the “OneOfficeTM glue,” automating end-to-end workflows, and adding cognitive capabilities to customer interactions. Continue reading IPsoft’s Amelia Drives the “Digital OneOffice” for Customers
CafeX and Partners Help Contact Center Operators Cut Costs, Streamline Operations
CafeX Communications® announced its latest release of Supervisor Assist, the one-click coaching solution for service agents to help enterprises transform customer care. Compatible with Cisco, Avaya, Genesys and other leading contact center technology vendors, Supervisor Assist is now available through a growing network of channel partners, including Arrow Systems Integration, Strategic Products and Services, TeleTech, and World Wide Technology. Continue reading CafeX and Partners Help Contact Center Operators Cut Costs, Streamline Operations
Verint Announces Latest Version of Its Web and Social Intelligence Suite
Verint® announced the launch of the latest version of its Web and Social Intelligence Product Suite, deployed by security and intelligence government agencies, as well as enterprise and critical infrastructure organizations around the world. Continue reading Verint Announces Latest Version of Its Web and Social Intelligence Suite