Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport (DCA) allows customers to video chat from the airport with a specialist — a first for U.S. airlines. Continue reading Delta is first U.S. airline to offer video chat with Reservations team
Monthly Archives: August 2017
IPsoft’s Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet
IPsoft, the leading digital labor company announced that Nordnet, a digital Nordic bank serving Sweden, Norway, Denmark and Finland will integrate Amelia to enhance their current customer relations program. Beginning this fall, IPsoft’s Amelia, the most comprehensive and human artificial intelligence platform available on the market today, will enable Nordnet to scale customer interactions as Nordnet’s new digital employee. Continue reading IPsoft’s Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet
eGain appoints SaaS sales veteran Todd Woodstra as Senior Vice President, Global Sales
eGain, a leading provider of cloud customer engagement solutions announced that Todd Woodstra has joined the Company as Senior Vice President, Global Sales. Continue reading eGain appoints SaaS sales veteran Todd Woodstra as Senior Vice President, Global Sales
Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired
The new Visual IVR for the hearing impaired from Zappix offers a better call experience for individuals who are deaf or hard of hearing by using a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen. The new Hearing Impaired IVR offers callers an intuitive, convenient and foolproof visual interaction which simplifies their communication with use of a touch screen instead of old phone prompts. Continue reading Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired
With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective
NICE announced that CSU, a leading Brazilian business process outsourcer and technology services provider, is adopting NICE’s cloud-based Nexidia Analytics solution to improve quality and efficiency throughout its contact centers. With omnichannel capabilities and automation, NICE is providing CSU comprehensive interaction analytics and a ten-fold improvement in efficiency with the service it provides for its customers. Continue reading With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective
SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone
NICE inContact announced that SpiceCSM has joined the DEVone development program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone