Volvo Car UK has reinforced its commitment to customer service with the appointment of Nicola Langley as Customer Experience Development Manager. In the newly created role, which comes into effect immediately, Nicola will be responsible for ensuring all Volvo customers receive the premium experience to match the company’s range of new premium cars. Continue reading Volvo Car UK appoints Nicola Langley as Customer Experience Development Manager
Monthly Archives: August 2017
Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers
Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centres, and is coming soon to AppConnect, the first enterprise app store. Talkdesk announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact centre apps. Continue reading Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers
The latest version of Swyx’s unified communications solution makes installation easier
Unified communications provider Swyx has further improved its IP-based communications solution and will present its new version 11 for the first time at its International Partner and Technology Conference on Wednesday, September 27, 2017 in Bonn. To align the Swyx solution even more closely with the demands of partners and customers, their suggestions have been incorporated into the latest offering. Continue reading The latest version of Swyx’s unified communications solution makes installation easier
TELUS International Acquires Voxpro
TELUS International, a leading global business process outsourcing (BPO) provider, announced today the acquisition of Voxpro, a provider of beautiful customer experience, technical support and sales operations solutions with locations in the United States, Ireland, Romania, and the Philippines. Continue reading TELUS International Acquires Voxpro
Serenova Appoints Tom Schollmeyer as New CEO to Lead Next Growth Phase
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced the appointment of Tom Schollmeyer as Chief Executive Officer. Mr. Schollmeyer brings more than 20 years of contact center industry leadership including serving in key roles in executive management, technology and operations. Continue reading Serenova Appoints Tom Schollmeyer as New CEO to Lead Next Growth Phase
Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience
Clarabridge introduced Clara, an intelligent agent powered by Clarabridge’s industry-leading Text Analytics engine that allows brands to understand the Voice of the Customer across multiple channels including surveys, social media, contact center and more. Using Artificial Intelligence, Clara astutely suggests solutions to common customer issues and feedback, making unstructured data more actionable and saving valuable time and dollars for large organizations. Continue reading Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience