Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, announced that Ring, a leader in home security products, has selected Aspect Via WFM as their sole workforce management solution to support over 1,000 customer service agents. Continue reading Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution
Monthly Archives: August 2017
[24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels
[24]7 announced the availability of [24]7 AIVA, an AI-powered Virtual Agent that empowers enterprises to build once and deploy across any self-service channel. Built on [24]7’s common technology platform for both self-service and assisted channels, [24]7 AIVA enables companies to better anticipate and act on consumer intent across channels, in order to provide a more personalized, predictive and effortless customer experience. Continue reading [24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels
ZOOM International Introduces ZOOM Omnichannel Search Engine
ZOOM International announced the ZOOM Omnichannel Search Engine. Available to ZOOM customers today, it is an industry-first for continuous contact center improvement in an omnichannel world. By placing a search engine at the core of the ZOOM product suite and architecture, the company is reinventing how contact centers-large and small-capture, analyze and improve customer and agent experiences as well as customer support processes and applications. Continue reading ZOOM International Introduces ZOOM Omnichannel Search Engine
NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations announced that it has appointed Dennis Fois as President and Chief Operating Officer to strengthen its executive team. Continue reading NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence
Liquid Voice Expands Project Management Team To Meet Increasing Demand For Call Recording
Liquid Voice, one of the UK’s leading providers of interaction recording, quality management and analytics, has announced the appointment of Mark Biggin as Project Manager. In this role, he will be managing the project office which is responsible for installations on behalf of the company’s reseller partners situated throughout the UK and Ireland.
Continue reading Liquid Voice Expands Project Management Team To Meet Increasing Demand For Call Recording
Ten Key Steps that businesses should follow to ensure Speech Analytics Success
Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments. Continue reading Ten Key Steps that businesses should follow to ensure Speech Analytics Success