Twilio, the leading cloud communications platform announced Twilio Studio, a visual interface that allows companies to accelerate the development of world-class customer engagement applications. With Twilio Studio, software developers and cross-functional teams can collaborate to build a variety of engagement solutions, such as interactive voice response (IVR) systems, conversational messaging bots, or notification workflows in minutes instead of weeks. Continue reading Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps
Monthly Archives: September 2017
NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation
NICE announced a new framework for integration with cognitive software vendors, enabling organizations to take their customer self-service channels and process automation capabilities to new heights. Continue reading NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation
Infosys Finacle Selects Niki.ai to Offer Chat Based Commerce to Banking Customers
Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys, announced its partnership with Niki.ai, a FinTech start-up that offers chat based commerce solutions. With this partnership, Finacle solution suite will be available with Niki.ai’s chat-based virtual assistant – Niki. This offering will enable banks to offer its customers a virtual banking assistant for shopping products and services. Continue reading Infosys Finacle Selects Niki.ai to Offer Chat Based Commerce to Banking Customers
Talkdesk Launches Context Mobile, First-in-Market Offering to Revolutionize Contact Centre Industry
Talkdesk, the leading intelligent cloud contact center platform, unveiled Talkdesk Context, a suite of products that provides up-to-the minute intelligence on customer self-service activity to live contact center agents, so they can quickly understand and resolve customer issues. Context Mobile is the first product to launch within the Talkdesk Context product suite. Continue reading Talkdesk Launches Context Mobile, First-in-Market Offering to Revolutionize Contact Centre Industry
8×8 Promotes Dejan Deklich to Executive Vice President and Chief Product Officer
8×8 announced it has promoted Dejan Deklich to executive vice president and chief product officer, where he will now be responsible for overseeing the company’s engineering, product management and DevOps efforts. Continue reading 8×8 Promotes Dejan Deklich to Executive Vice President and Chief Product Officer
CMA CGM signs strategic partnership with Infosys to accelerate the transformation of its Information System
The CMA CGM Group, a world leader in container shipping, has signed a strategic partnership with Infosys, a world leader in consulting, next-generation technology and services. The goal of this seven-year partnership is to simplify and transform CMA CGM’s IT applications and improve customer service excellence. Continue reading CMA CGM signs strategic partnership with Infosys to accelerate the transformation of its Information System