Avaya announced it is has been awarded a project to deliver next-generation emergency services communications solutions in Turkey. The deal, part of Turkey’s NGCC112 emergency number project, will see Avaya equip Turkey’s emergency services with its eCall vehicle accident aid system, as well as enable emergency responders to communicate more effectively at the scene of any incident. Continue reading Avaya Awarded Next-Generation Emergency Services Project in Turkey
Monthly Archives: October 2017
Envision Issued Patent by US Patent Office
Envision with more than 20 years of innovation and experience in the contact center workforce optimization market, announced the issuance to it by the US Patent Office of a patent that covers multiple methods for recording data during customer and agent interactions. Continue reading Envision Issued Patent by US Patent Office
‘Support personalisation’ dominates modern brand-consumer connectivity
Over the years, rapid advancement of digital marketing technologies and evolution in the e-commerce landscape has catapulted organisations into a new phase of connectivity, dominated by personalisation. Today, businesses operate amidst fierce competition to win customers who now demand more than just a good customer experience. The contact centre industry must reassess its operations to successfully address and deliver a personalised experience that meets the demands of consumers today. Eli Fillmore, Director, Customer Success, Contact Centres at InMoment talks about the growing importance of support personalisation. Continue reading ‘Support personalisation’ dominates modern brand-consumer connectivity
NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering
NICE announced a powerful new offering, NICE Satmetrix, which delivers the market’s leading Voice of the Customer (VoC) capabilities. Continue reading NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering
RingCentral Announces Nuvola Distribution as New Master Agent to Bring Cloud Communications Solutions to UK Businesses
RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral announced a new partnership with Nuvola Distribution, a master agent and software services consultancy based in Reading, UK. Through Nuvola, UK channel partners will be able to deliver RingCentral’s cloud communications and collaboration solutions to businesses across Europe for improved customer engagement, mobility, and workforce productivity. Continue reading RingCentral Announces Nuvola Distribution as New Master Agent to Bring Cloud Communications Solutions to UK Businesses
Telekom Serbia Transforms Customer Experience with Avaya
Telekom Serbia, the country’s leading communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different communications touchpoints. Continue reading Telekom Serbia Transforms Customer Experience with Avaya