TeleWare, a leading communication technology business, has announced the appointments of Andrew Collis and David Neal. Both individuals bring years of invaluable sales experience to TeleWare, having formerly worked at BT for several years. Continue reading TeleWare appoints BT heavyweights to strengthen channel offering
Monthly Archives: October 2017
Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success
Verint® announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization and other solutions in the Americas and EMEA regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence. Continue reading Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success
Tata AIA Life’s Eazy Connect chatbot extends customer service to social media platforms
Tata AIA Life announced the launch of Eazy Connect, a servicing tool for social media. The chatbot will be available through social media platforms such as Facebook Messenger, Twitter DM, Web chat and Whatsapp. The chatbot is developed to respond to the most frequently asked queries and will provide 24/7 service. Continue reading Tata AIA Life’s Eazy Connect chatbot extends customer service to social media platforms
Helpshift Launches AI-Powered Web Chat to Instantly Connect Companies and Consumers
Helpshift, the company revolutionizing the customer support industry through messaging-first customer experiences announced the release of Helpshift Web Chat, an AI-powered website support offering that will enable brands to provide massively scalable, real-time, chat-based customer support on their web and mobile sites. Continue reading Helpshift Launches AI-Powered Web Chat to Instantly Connect Companies and Consumers
Concentrix Opens New State-of-the-Art European Customer Engagement Centre
Concentrix unveils a new purpose-built, state-of-the-art, facility in Belfast, Northern Ireland. The multimillion-pound, 130,000 sq. ft. centre of excellence reflects the company’s continued commitment to outstanding facilities and exceptional customer engagement solutions for the world’s best brands. This centre of excellence also marks the latest investment from Concentrix in the growth of its European business. Continue reading Concentrix Opens New State-of-the-Art European Customer Engagement Centre
Lithium Technologies Completes Acquisition of External Online Community Business from Jive
Lithium Technologies, the market leader in online community and social media management products announced it has closed the acquisition of the Jive-x external community business from Jive Software, an Aurea company. Originally announced on August 29, 2017, the transaction was completed on October 3, 2017. Terms of the transaction were not disclosed. Continue reading Lithium Technologies Completes Acquisition of External Online Community Business from Jive