NICE announced a new strategic partnership with Brightstar India, a leading mobile device and IT infrastructure management company. The collaboration will support a regional launch of NICE Uptivity, the comprehensive scalable workforce optimization solution for the small and medium-sized enterprise (SME) market. Continue reading NICE Partners with Brightstar, Expanding Investment in the Southeast Asia Market
Monthly Archives: December 2017
Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Centre Merging Eight Regional Centres
NICE announced that the Jefferson County Consolidated Communications Center Authority (JeffCom) will be deploying the full suite of NICE Inform communications recording and incident intelligence solutions to ensure the highest levels of service and public safety for residents of Jefferson County, Colorado. Continue reading Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Centre Merging Eight Regional Centres
FCR Announces Nearshore Expansion With New Tijuana, Baja Operations
FCR, the premier provider of outsourced live agent call center and business process solutions, announced its plans to open a new nearshore contact center in Baja California, Mexico. The site, located just minutes away from San Diego, California, is centered within the heart of Tijuana’s International Business Park and provides easy access and close proximity to the US-Mexico border crossing. Continue reading FCR Announces Nearshore Expansion With New Tijuana, Baja Operations
EU Consumers Poised to Take Back Control of Personal Data from Businesses, According to Pega Survey on GDPR
A new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, revealed 82 percent of European consumers plan to exercise their new rights to view, limit, or erase the information businesses collect about them. With game-changing EU regulations taking effect in May 2018, businesses must be prepared to comply with these requests or risk millions in government penalties. Continue reading EU Consumers Poised to Take Back Control of Personal Data from Businesses, According to Pega Survey on GDPR
Zurich rolls out Medallia Experience Cloud to enhance customer experience
Medallia announced it has been appointed by leading insurer Zurich to expand the use of Medallia Experience Cloud™ across its UK insurance business. Continue reading Zurich rolls out Medallia Experience Cloud to enhance customer experience
RS Components Expands Customer Experience Programme with Confirmit
Confirmit has announced that RS Components (RS), the global distributor for engineers, has renewed its agreement with the company for a further three years. RS has worked with Confirmit to implement and run its strategic Voice of the Customer (VoC) programme since 2014 and uses the Confirmit Horizons platform for all survey distribution, feedback collection, reporting, action management and alerting. Continue reading RS Components Expands Customer Experience Programme with Confirmit