Avaya announced four senior promotions in the UK and Ireland. The promotions reflect the strong ongoing performance of the company’s UK&I business during the past year as well as the dedication of Avaya associates to driving excellence in execution, customer centricity and earning the trust of customers and partners. Continue reading Avaya announces four new promotions in UK and Ireland
Monthly Archives: December 2017
Analytics software company achieves higher NPS than Microsoft and Apple
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the release of its Net Promoter Score, a standard metric that measures customer experience and predicts business growth. CallMiner conducted its 2017 NPS survey in late November, and earned the company’s highest score to date with a NPS rating of 51. Continue reading Analytics software company achieves higher NPS than Microsoft and Apple
GVA Selects Datahug by CallidusCloud
Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions, announced that GVA, the UK’s leading and most diverse real estate advisory service, has selected Datahug by CallidusCloud to complement its CRM implementation across the business. Continue reading GVA Selects Datahug by CallidusCloud
3 Critical issues facing contact centres today and how to overcome them, the latest blog from Puzzel
Thomas Rødseth reviews Puzzel’s three most popular 2017 contact centre white papers… Continue reading 3 Critical issues facing contact centres today and how to overcome them, the latest blog from Puzzel
Fonolo Partners with Acticall Sitel Group to Provide Call-Back Solutions that Improve the Contact Centre Experience
Fonolo, the leader in cloud-based call-back solutions for the contact center, is proud to announce a global partnership with Acticall Sitel Group, a world-leading provider of customer experience solutions. Continue reading Fonolo Partners with Acticall Sitel Group to Provide Call-Back Solutions that Improve the Contact Centre Experience
Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn
Two thirds of contact with UK contact centres is via the telephone, so adding speech-enabled interfaces remains a critical part of being able to offer all channels of engagement. Continue reading Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn