ALE, operating under the Alcatel-Lucent Enterprise brand, announced that the luxury Adare Manor in Limerick, Republic of Ireland, has selected a state-of-the-art telephony and BYOD Mobile Guest Softphone solution for its guests and staff. The transformation is part of a large-scale refurbishment in preparation for its bid to host the 2026 Ryder Cup. Continue reading Five-star communications technology for luxury Adare Manor
Monthly Archives: December 2017
Vodat Extends ICT Capability With the Acquisition of Axonex
Vodat Communications Group (Vodat), backed by Maven Capital Partners, has extended its ICT capability with the acquisition of Cheltenham based Axonex Limited, a Cisco Gold Partner. The two businesses are joining forces to form a group with an enhanced solution set that will benefit both customer bases and create an excellent platform for increased organic growth. Continue reading Vodat Extends ICT Capability With the Acquisition of Axonex
New Mitel Survey Highlights the Role of Machine-to-People Interactions in Transforming Customer Experience
New research from Mitel® reveals a vast majority of IT decision-makers surveyed agree on the value machine-to-people interactions hold for unlocking the secret to improving customer experience. More than 75 percent also say they plan on tying together devices, emerging technologies, and communications and collaboration capabilities within two years to enable such interactions. Four out of 10 expect an increase in revenue by doing so. Continue reading New Mitel Survey Highlights the Role of Machine-to-People Interactions in Transforming Customer Experience
Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, announced the immediate availability of TouchPoint Agent, a rich call center solution for Microsoft Office 365 and Skype for Business Online. Continue reading Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial
Nokia transforms experience for MTN Group’s 52 million Nigerian customers
Nokia has been selected to help MTN Nigeria drive its transformation from network- to customer-centric operations and improve the experience for its 52 million customers. Continue reading Nokia transforms experience for MTN Group’s 52 million Nigerian customers
RingCentral Transforms Online Meetings Experience with Alexa for Business
RingCentral announced new, powerful Alexa for Business integrations that bring an entirely reimagined user experience to communications and collaboration in the modern workplace. These integrations with Amazon® Alexa enable the use of voice commands to join meetings, send text messages, listen to voicemails, and make calls in an easy and intuitive way. Continue reading RingCentral Transforms Online Meetings Experience with Alexa for Business
BroadSoft and toplink Offer A New Integrated Solution for Modern Enterprise Business Calling, Collaboration and Contact Centers
BroadSoft and toplink, operator of one of the largest cloud telephone systems in Germany, announce a new cloud solution for medium-sized and large enterprises. This makes toplink one of the first providers in the German market to offer the entire BroadSoft Business suite on the cloud platform BroadCloud to existing and new customers. Continue reading BroadSoft and toplink Offer A New Integrated Solution for Modern Enterprise Business Calling, Collaboration and Contact Centers
Ben Gibson Joins Nutanix as Chief Marketing Officer
Nutanix, a leader in enterprise cloud computing, announced the addition of Ben Gibson to its executive team as Chief Marketing Officer. Ben will oversee development and implementation of a global marketing strategy designed to accelerate adoption of the company’s enterprise cloud solutions. Continue reading Ben Gibson Joins Nutanix as Chief Marketing Officer
Runnymede Borough Council selects Capita’s One Digital Enterprise platform
Runnymede Borough Council has selected Capita One’s Digital Enterprise platform following a competitive process. The customer relationship management system and online customer portal will integrate with the Council’s back office systems. Continue reading Runnymede Borough Council selects Capita’s One Digital Enterprise platform
Capgemini to help accelerate robotic automation across UK Central Government
Capgemini has announced a two-year agreement with the UK Cabinet Office to develop a Robotic Process Automation (RPA) Center of Excellence (CoE). The CoE, which is now up and running, will help to accelerate the take-up of RPA across central government by supporting departments to develop plans to automate some of their clerical processes. Continue reading Capgemini to help accelerate robotic automation across UK Central Government
Lithium Technologies Appoints new CTO
Raju Malhotra has been hired as Lithium Technologies’ new chief technology officer where he will lead product development and technology innovation for Lithium’s global R&D investments. Effective immediately, Raju will assume responsibility for leading development for the Lithium engagement platform with a key focus on unifying Lithium’s product capabilities, scaling its infrastructure, and continuing to develop and grow the talent in the R&D team. He will report directly to CEO Rob Tarkoff. Continue reading Lithium Technologies Appoints new CTO
zehnplus Launches the World’s Most Advanced A.I. Driven FAQ Product Providing Unparalleled Customer Experience and Increased Sales
zehnplus, a leader in customer self-service digital solutions, announced the launch of the world’s most advanced A.I. driven FAQ product, FAQtool (www.faq-tool.com). With prices starting as low as $15 per month, FAQtool’s A.I. algorithm technology provides the most superior customer self-service currently available on the market. Continue reading zehnplus Launches the World’s Most Advanced A.I. Driven FAQ Product Providing Unparalleled Customer Experience and Increased Sales
Amazon Connect Certifies Pindrop’s Security and Authentication Technology
Pindrop, a pioneer in voice security and authentication, announced that Amazon Web Services (AWS) has certified its fraud detection and authentication capabilities for use with Amazon Connect. Amazon Connect customers can secure their call centers by using Pindrop’s simple, self-service integration. Continue reading Amazon Connect Certifies Pindrop’s Security and Authentication Technology