BNP Paribas Personal Finance Streamlines Customer Communications with OpenText

OpenText™, a global leader in Enterprise Information Management (EIM) announced that BNP Paribas Personal Finance, a subsidiary of the BNP Paribas Group specializing in consumer credit and mortgage lending, is using OpenText Exstream to assist in streamlining all of its communications flows exchanged with its customers. Continue reading BNP Paribas Personal Finance Streamlines Customer Communications with OpenText

VoiceBase Powers AVST’s Cloud-Based Voicemail-to-Text Service for CX-E

VoiceBase announced a partnership with Applied Voice & Speech Technologies (AVST) recently acquired by XMedius, to power its cloud-based voicemail-to-text service for CX-E, its Unified Communications platform. Together, AVST and VoiceBase deliver secure voice messaging for highly regulated industries – from healthcare, education, and government to the largest global enterprises. Continue reading VoiceBase Powers AVST’s Cloud-Based Voicemail-to-Text Service for CX-E

Former Google G-Suite Product Leader Joins 8×8 to Lead Global Product Management and User Experience

8×8 announced new leadership to bolster product management and product marketing organizations to accelerate innovation and global adoption of its cloud communications and contact center solutions. Former Google G-Suite product leader, Hunter Middleton, Ph.D, joins 8×8 in a newly created role of Global Vice President of Product Management to lead strategy, vision and user experience for the company’s integrated cloud communications, collaboration and contact center solutions. Continue reading Former Google G-Suite Product Leader Joins 8×8 to Lead Global Product Management and User Experience

NICE Robotic Process Automation Helps Enterprises Meet GDPR Compliance Requirements

NICE announced that further developments to its cognitive process automation platform will enable the automation of operational, compliance driven business processes that are essential for organizations to uphold Europe’s General Data Protection Regulation (GDPR). Continue reading NICE Robotic Process Automation Helps Enterprises Meet GDPR Compliance Requirements

CounterPath Elevates Team Collaboration with New Cloud-based Offering

CounterPath Corporation, a global provider of award-winning, over-the-top Unified Communicationssolutions for enterprises and carriers, today announced it is elevating the hosted team collaboration space and filling a key gap in the UC user experience with the release of its new cloud-based Stretto Collaboration solution. Continue reading CounterPath Elevates Team Collaboration with New Cloud-based Offering

BroadSoft Survey Reveals 74 Percent of Enterprises Plan To Implement Cloud Communications In Next Two Years

A survey by BroadSoft, now a part of Cisco, and a global market leader in cloud calling, meeting, messaging and contact centre software as a service (SaaS), has found that 74% of businesses are planning to adopt cloud UC in the next 24 months. Continue reading BroadSoft Survey Reveals 74 Percent of Enterprises Plan To Implement Cloud Communications In Next Two Years

LivePerson and LINE partner to give consumers a simple and easy way to connect with brands

LivePerson, a leading provider of cloud mobile and online business messaging solutions, and LINE Corporation have announced a new partnership that allows brands to connect conversationally with consumers through the messaging app, one of the most popular in the world. Continue reading LivePerson and LINE partner to give consumers a simple and easy way to connect with brands

ConvergeOne Completes Acquisition of Arrow Electronics’ Systems Integration Business

ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has completed the transaction to acquire Arrow Electronics’ Systems Integration business, specializing in unified communications, contact center, and voice and data technologies. Continue reading ConvergeOne Completes Acquisition of Arrow Electronics’ Systems Integration Business

Avaya and its Zang Cloud Platform Help Mutare Bring Next-level Text Messaging to the Enterprise

Zang, an Avaya Holdings company, announced that Mutare, an independent software developer and systems integrator with a large healthcare customer base, has integrated the Zang communication platform-as-a-service (CPaaS) to enable its exciting new business-grade text messaging solution Enterprise Text. Continue reading Avaya and its Zang Cloud Platform Help Mutare Bring Next-level Text Messaging to the Enterprise