Global cloud communications company, Infobip, is expanding its wide client base for commercial campaigns in Bulgaria with Viber. By using Infobip’s OMNI solution, businesses can choose the optimal communication channels for specific types of message including SMS, number of chat app messages, email, voice, and in-app push messages. Continue reading Infobip bolsters its Omni-channel Marketing Technology with Viber in Bulgaria
Monthly Archives: March 2018
Dialpad Launches Call Center to Help Modern Businesses Build a Superior Customer Experience
Dialpad, the pure-cloud business communications provider announced the launch of Call Center, a new and modern take on call centre software. Built on the Google Cloud Platform, Call Center removes the complexity of traditional call centres with its software platform that helps small and medium-sized businesses cost-effectively turn an often frustrating experience into an opportunity to create remarkable customer experiences and build brand loyalty. Continue reading Dialpad Launches Call Center to Help Modern Businesses Build a Superior Customer Experience
InGenius Support for Avaya IP Office Receives “Avaya Compliant” rating
InGenius®, a computer telephony integration innovator, is pleased to announce that InGenius Connector Enterprise 6.0 is now rated “Avaya compliant” for the Avaya IP Office phone platform. InGenius enables a connection between Avaya telephony and leading CRMs that is easily adaptable to different business processes. Continue reading InGenius Support for Avaya IP Office Receives “Avaya Compliant” rating
AEGIS and STARTEK Combine to Create Global Leader in Customer Engagement Solutions
Aegis Global, a portfolio company of Capital Square Partners (CSP) and a global outsourcing and technology services company focused on customer experience management, and STARTEK, a provider of business process outsourcing services, has entered into a definitive agreement for a strategic transaction to create a combined company. Continue reading AEGIS and STARTEK Combine to Create Global Leader in Customer Engagement Solutions
New Analytics Engine Delivers Fastest Intelligence from Customer Interactions at Scale
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that the company has made significant enhancements to its cloud-based customer engagement analytics platform, CallMiner Eureka, to increase speed to intelligence, reliability, and scaling capabilities. Continue reading New Analytics Engine Delivers Fastest Intelligence from Customer Interactions at Scale
Verint Launches New Intelligent Customer Self-Service Capabilities
Verint® announced new customer self-service capabilities, including intelligent virtual assistants and enterprise chatbots powered by an open, modular Artificial Intelligence engine. Verint is a recognized leader and innovator with a broad portfolio of self-service solutions, including IVAs, voice self-service (IVR), web self-service and customer communities, all powered by knowledge management to drive consistent experiences across channels. Continue reading Verint Launches New Intelligent Customer Self-Service Capabilities