Australian marketing services organisation, Salmat Limited announced that following a strategic review of its business, it has entered into an agreement to sell its Contact Centre business to funds advised by Five V Capital in combination with the Probe Group for $53 million. Continue reading Salmat enters into agreement to sell contact centre business
Monthly Archives: March 2018
Probe Group enters agreement to acquire Salmat Ltd’s Contact Business
Australian BPO provider Probe Group announced, that in partnership with funds advised by Five V Capital, it has entered into an agreement to acquire Salmat’s Contact Business. The transaction will create a market-leading, privately owned Australasian BPO provider with an unparalleled service capability. Continue reading Probe Group enters agreement to acquire Salmat Ltd’s Contact Business
Sabio raises the game for customer experience with Bright UK acquisition
Customer experience solutions specialist Sabio has announced that it has acquired Bright UK Limited, the customer service data and analysis experts. Bright offers bespoke consultancy and SaaS data solutions that deliver insights to contact centres, allowing them to operate more effectively. It does this through a unique combination of real time customer feedback analysis, comparative benchmarking and employee surveys. Continue reading Sabio raises the game for customer experience with Bright UK acquisition
PSCU Partners with Jacada to Provide Contact Center Technology Solutions
Jacada announced it has signed a material deal with PSCU. Jacada will provide a comprehensive unified agent desktop, desktop automation and agent guidance solution in support of PSCU’s nearly 900 Owner credit unions. The project, which includes a suite of Assisted Service contact centre solutions from Jacada, will be utilized by hundreds of contact centre agents in four PSCU locations across the country. Continue reading PSCU Partners with Jacada to Provide Contact Center Technology Solutions
Parseq calls up future of generation of leaders
12 talented advisors at Parseq’s Sunderland, Glasgow and Hellaby sites have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division a chance to earn an Institute of Leadership and Management (ILM) level 3 qualification in team leadership. Continue reading Parseq calls up future of generation of leaders
Arvato’s shared service centre in Swansea scoops national customer service award
Arvato’s shared service centre in Swansea has won the Customer Engagement accolade at the 2018 Welsh Contact Centre Awards, following a record year for customer satisfaction. Continue reading Arvato’s shared service centre in Swansea scoops national customer service award