Zang, an Avaya company, announced that Volar Mobile is using the Zang® Cloud Communications Platform as a Service (CPaaS) to power its SMS proactive outreach service. This agile Cloud platform enables the startup to help non-profits connect with donors and businesses to connect with customers using a highly flexible, cost-efficient messaging channel. Continue reading Avaya and Zang Cloud Help Start-up Boost Donor and Customer Engagement
Monthly Archives: March 2018
Motorola Solutions Completes Acquisition of Airbus DS Communications
Motorola Solutions announced it has completed the acquisition of Plant Holdings, Inc., which holds the Airbus DS Communications business, from Airbus Defense and Space, Inc., an indirect subsidiary of Airbus SE. Continue reading Motorola Solutions Completes Acquisition of Airbus DS Communications
IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for next stage of growth
IP Integration (IPI), a leading provider of customer engagement solutions for Contact Centres, has appointed technology entrepreneur, Alastair Mills, as non-executive chairman. Mills joins the IPI board with a long track record of business success, and his role will be to guide IPI as it looks to accelerate growth and market share in the Contact Centre industry, building on a customer base including the Co-op, United Utilities, Dixons Carphone, Bupa and Atos. Continue reading IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for next stage of growth
IMImobile launches RCS Business Messaging in its customer journey automation platform IMIconnnect
Cloud communications software and solutions provider IMImobile announced support for RCS Business Messaging (Rich Communications Services) in its IMIconnect platform. Enterprise businesses can now launch RCS messaging services alongside 10+ other mobile and digital communication channels, including SMS, Push Messaging, Email, and Facebook Messenger, that are available out-of-the-box in IMIconnect. Continue reading IMImobile launches RCS Business Messaging in its customer journey automation platform IMIconnnect
Pega Launches First AI-Powered Sales Coach to Teach Smarter Selling
Pegasystems announced Pega® Sales Coach, an industry-first capability within Pega® Sales Automation that helps sales managers develop better salespeople and predict their future success. Powered by artificial intelligence (AI), Pega Sales Coach provides personalized coaching suggestions in real time so managers can more easily help each seller beat their quota. Continue reading Pega Launches First AI-Powered Sales Coach to Teach Smarter Selling
Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual Agent in Just 60 Days
[24]7.ai, a global leader in intent-driven customer experience solutions, announced the industry’s first ever fixed price offer that empowers large companies to deploy enterprise-ready chatbots in just 60 days. Now, large companies in any industry can provide better customer service while saving money, whether their customers engage with them via voice or digital channels. Continue reading Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual Agent in Just 60 Days