Ozonetel, pioneering cloud contact centre software provider in India, has announced its AI driven contact center solution. Its tools include natural language processing, voice bots, chatbots, and smart assistants. Continue reading Ozonetel Announces AI Applications for Contact Centers, Unveils Roadmap
Monthly Archives: March 2018
Bright Pattern Announces Groundbreaking Spring 2018 Release of its Cloud Contact Centre Platform
Bright Pattern announces the Spring 2018 release of its cloud contact center suite featuring an all-new architecture that strengthens Bright Pattern’s platform with the numerous capabilities that have been introduced over the last 18 months. Continue reading Bright Pattern Announces Groundbreaking Spring 2018 Release of its Cloud Contact Centre Platform
Virgin Atlantic Airlines extends strategic partnership with Tata Consultancy Services
Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, and Virgin Atlantic, a leading UK-based global airline, has extended its strategic partnership for a further five years. Continue reading Virgin Atlantic Airlines extends strategic partnership with Tata Consultancy Services
BT Wholesale chooses Semafone to offer secure payments solution to UK resellers
Semafone has been selected to provide its secure payment technology to BT Wholesale’s extensive reseller network. The partnership will broaden BT Wholesale’s Hosted Communication Services portfolio to include Semafone’s market-leading contact centre PCI DSS compliance solution – Cardprotect, which also helps to address compliance for the incoming European General Data Protection Regulation (EU GPDR). Continue reading BT Wholesale chooses Semafone to offer secure payments solution to UK resellers
Orange Bank brings unique customer experience with its virtual advisor powered by IBM Watson
Orange, the leading French telecom operator, has been proposing since November 2017 a disruptive banking model with Orange Bank which has today reached nearly 100,000 customers. Continue reading Orange Bank brings unique customer experience with its virtual advisor powered by IBM Watson
Aspect Software Announces New Patient Engagement Solution
Aspect Software announces the launch of Aspect AI Assistant Suite at the Healthcare Information and Management Systems Society (HIMSS) annual conference, Booth #3832. The new solutions are end-to-end applications that automate omni-channel self-service and two-way communication between businesses and consumers and leverage AI techniques such as Natural Language Understanding (NLU) chatbots and voicebots. Continue reading Aspect Software Announces New Patient Engagement Solution