NICE announced that it has received the highest product scores in each of four use cases in Gartner’s “Critical Capabilities for Workforce Engagement Management” research report. A copy of the report is available here for immediate download. Continue reading NICE Receives Highest Product Scores Across All Four Use Cases in Gartner’s Critical Capabilities for Workforce Engagement Management
Monthly Archives: March 2018
Oak Launches New GDPR Advanced Feature Pack For RecordX
Oak Innovation is pleased to announce a new feature pack for the RecordX call recorder to simplify management of General Protection Data Regulation (GDPR) that comes into force on 25 May 2018. Continue reading Oak Launches New GDPR Advanced Feature Pack For RecordX
Independent Study Commissioned by Virtusa Finds 85 Percent of Businesses Plan to Invest in Digital Transformation in 2018
Virtusa, a global provider of digital engineering and IT outsourcing services that accelerate business outcomes for its clients announced the findings of The Digital Transformation Race Has Begun, a September 2017 study commissioned by Virtusa and conducted by Forrester Consulting, that reflects the digital maturity of firms worldwide. The study evaluates the state of digital transformation across six key industries – retail, banking, healthcare, insurance, telco, and media. Continue reading Independent Study Commissioned by Virtusa Finds 85 Percent of Businesses Plan to Invest in Digital Transformation in 2018
CKE Selects Market Force Information to Help Drive Contact Centre Initiatives
CKE Restaurants Holdings (CKE), parent company of Carl’s Jr. and Hardee’s restaurants, has selected Market Force Information® (Market Force) to centralize and help manage contact centre customer service initiatives for its more than 3,000 locations nationwide. Continue reading CKE Selects Market Force Information to Help Drive Contact Centre Initiatives
USA: HGS to Hire 300 Customer Service Professionals to Support Leading Digital Payments Company in Peoria
Hinduja Global Solutions (HGS), announced the addition of 300 new customer service positions to support a leading digital (mobile) payments company’s customers. HGS’s new customer contact representatives will interact daily with consumers who have billing, point-of-purchase, general questions, or account and service requests. Continue reading USA: HGS to Hire 300 Customer Service Professionals to Support Leading Digital Payments Company in Peoria
Partner Colorado Credit Union Improves Member Experience with Enghouse Interactive
Enghouse Interactive announced its latest success story, Partner Colorado Credit Union. This success further demonstrates its ability to deliver effective customer communications for credit unions across the US. Partner Colorado, a member-owned not-for-profit cooperative with total assets exceeding $350 million, serves more than 31,000 members throughout the Denver metro area. Continue reading Partner Colorado Credit Union Improves Member Experience with Enghouse Interactive