Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer

Verint® announced that a top global furniture retailer, who was seeking a cloud customer engagement provider that could support an implementation project across many thousands of global contact center agents, has selected Verint for its scalable, feature-rich offerings, and cloud-savvy platform.* Continue reading Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer

Arise Adds Another Cruise Line Client to an Already Impressive Roster

Arise Virtual Solutions is excited to add an exciting new cruise line client to their travel and hospitality portfolio. A subsidiary of an existing client, the new line of business helps further solidify Arise’s stronghold as the leader in on-demand customer management solutions in the cruise industry, where flexibility is mission critical. Continue reading Arise Adds Another Cruise Line Client to an Already Impressive Roster

Logicalis acquires IPT cloud and managed services business in South Africa

Logicalis Group, an international IT solutions and managed services provider, has acquired Clarotech, an IP telephony (IPT) cloud and managed services business based in Cape Town, South Africa. This acquisition is part of an ongoing strategy to augment its existing solutions and services business in South Africa, extending its managed services centre of excellence to other Logicalis customers around the globe. Continue reading Logicalis acquires IPT cloud and managed services business in South Africa

Mitel Boosts Organization with EMEA Executive Appointments to Drive Customer Migration to Cloud and Expand On-Site Business

Mitel® announced key executive appointments to accelerate the company’s strategic initiatives in Europe. With the #1 market share position in EMEA and #2 in UCaaS worldwide , Mitel is building on this momentum to further accelerate cloud adoption in EMEA while increasing its leadership position in the on-site market. Continue reading Mitel Boosts Organization with EMEA Executive Appointments to Drive Customer Migration to Cloud and Expand On-Site Business