Bright Pattern, omnichannel contact centre vendor, partners with Loxysoft’s flagship WFM solution, ProScheduler. The solution helps midsize and enterprise businesses leverage their workforce investments to accurately schedule agents using sophisticated software in order to reduce staffing costs while improving ROI. Continue reading Bright Pattern Simplifies Omnichannel Workforce Management with Loxysoft Integration →

Twilio, the leading cloud communications platform announced that Twilio Flex, the first fully programmable cloud contact centre platform, is now generally available. Since its announcement in March, Flex has rolled out to thousands of contact center agents including support and sales teams at Lyft, Scorpion, Shopify and U-Haul. Continue reading Twilio Announces the General Availability of Flex, Fueling the Next Generation of the Contact Centre →

LogMeIn introduced two solutions to its market-leading product portfolio – both designed to revolutionise the employee support process. By making the technology easier, faster and more frictionless than ever before, LogMeIn is removing the need for companies to choose between the requirements of IT and the expectations of employees. Continue reading LogMeIn Redefines Employee Support with New Product Lineup →

Eckoh, the global provider of secure payment products and customer contact solutions, has joined the NICE inContact DEVone program to help contact centres make customer payments more secure and compliant. Continue reading Eckoh makes global secure payment available to contact centres via the NICE inContact CXexchange marketplace →