Talkdesk, the fastest growing Contact Center as a Service provider announced $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. As the largest round ever raised for a private company in the contact centre industry, the funding is strong validation of the company’s current performance and future potential. Continue reading Talkdesk Raises $100 Million to Power the Contact Centre of the Future
Monthly Archives: October 2018
Scandinavian Airlines and Datalex Partner on Multi-Year Digital Retailing Transformation Programme
Datalex plc, a leading provider of digital commerce solutions to global travel retailers, is pleased to announce a new long-term agreement with Scandinavian Airlines (SAS) to support the SAS digital transformation strategy with New Distribution Capability (NDC), merchandising and order management of all products and services across sales channels. Continue reading Scandinavian Airlines and Datalex Partner on Multi-Year Digital Retailing Transformation Programme
WFMSG Announces Enhanced Workforce Management Software to Support the Company’s Explosive Growth
Workforce Management Software Group (WFMSG) announced that it has released a new version of Community to support the company’s sustained double-digit annual growth. Continue reading WFMSG Announces Enhanced Workforce Management Software to Support the Company’s Explosive Growth
8×8 Acquires Jitsi Video Communications Technology From Atlassian
8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced that it has acquired the Jitsi open source video communications technology and its highly skilled team of open source video technology experts. The Jitsi technology further extends 8×8’s cloud technology platform and adds to the company’s video collaboration capabilities. 8×8 acquired Jitsi’s technology and engineering team from leading enterprise software company Atlassian. Continue reading 8×8 Acquires Jitsi Video Communications Technology From Atlassian
Vodafone and ResQ create 200 new jobs in Hull
Vodafone UK and call centre specialist ResQ have announced a two-year contract which will bring around 200 new roles, exclusively for Vodafone, to ResQ’s site in Hull over the next year. Continue reading Vodafone and ResQ create 200 new jobs in Hull
Future Chooses Selligent Marketing Cloud to Strengthen Customer Engagement
Selligent Marketing Cloud, the B2C Marketing Automation company announced Future plc as a client. Future is a global multi-platform media company, creating over 200 print publications, apps, websites and events, in fields such as video games, technology, film, music and home. Continue reading Future Chooses Selligent Marketing Cloud to Strengthen Customer Engagement