Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Challengers quadrant, highest for ability to execute in that quadrant, in leading industry analyst firm Gartner’s 2018 Magic Quadrant for Contact Center as a Service, Western Europe. Continue reading Content Guru Positioned as a Challenger in the 2018 Gartner Magic Quadrant for Contact Center as a Service, Western Europe
Monthly Archives: November 2018
ConvergeOne Agrees to be Acquired by CVC Fund VII for $1.8 Billion
ConvergeOne, a leading global IT and managed services provider of collaboration and technology solutions announced that it has entered into a definitive agreement to be acquired by affiliates of CVC Fund VII (“CVC”) in an all-cash transaction valued at approximately $1.8 billion. Continue reading ConvergeOne Agrees to be Acquired by CVC Fund VII for $1.8 Billion
Vera Bradley improves efficiency and customer experience with NICE InContact
NICE inContact, a NICE business announced business results for Vera Bradley achieved with the NICE inContact CXone Business Line Texting Solution, including integrated Textel two-way texting, that increases contact centre agent efficiency and enhances customer experience. Continue reading Vera Bradley improves efficiency and customer experience with NICE InContact
Zoho Deepens Analytics and AI in Customer Experience Platform
Zoho unveiled the next generation of Zoho CRM Plus, its all-in-one customer experience platform that empowers Sales, Marketing, Customer Support, and Operations to work as one. Now, Zoho customers have complete visibility of their customers across departments rather than partial views. Continue reading Zoho Deepens Analytics and AI in Customer Experience Platform
84% of companies use more than one cloud-based video conference app
Polycom, a part of Plantronics, released Streamlined Video Conferencing Strategy Drives Business Results, a November 2018 study conducted by Forrester Consulting on behalf of Polycom. The study found that video conferencing is growing in usage, in the number of solutions, and in overall complexity for end users and IT alike. These findings showcase the need for consistent, simple experiences to speed the start of meetings and simplify IT’s job managing the estate. Continue reading 84% of companies use more than one cloud-based video conference app
Removing Consumer Frustration from the Contact Centre Experience
by Jeremy Payne, International VP Marketing, Enghouse Interactive… Continue reading Removing Consumer Frustration from the Contact Centre Experience