The leader in AI-powered search and recommendations, Coveo, has just announced the launch of its UK office in Chiswick Park, West London. This is a significant milestone for Coveo highlighting its expansion and commitment to the European market and to its customers and partner ecosystem. Continue reading Coveo Expands Its Presence in Europe
Monthly Archives: November 2018
Government outsourcing records strongest quarter since 2016 as UK market rebounds
The UK public sector outsourcing market recorded its highest quarterly performance since 2016 in the third quarter of 2018, as government departments focused on securing deals for IT and tech services, according to the Arvato UK Outsourcing Index. Continue reading Government outsourcing records strongest quarter since 2016 as UK market rebounds
Comviva Launches Unified Digital Experience Platform (UDxP)
Comviva, the global leader in providing mobility solutions, has released a powerful, yet simple to use, Unified Digital Experience Platform (UDxP) that will accelerate a CSP’s journey into digital services, by enabling them to deliver an integrated, automated, intelligent bouquet of services to customers, while ensuring a frictionless experience across channels. Continue reading Comviva Launches Unified Digital Experience Platform (UDxP)
Puzzel improves position as a Challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe
Puzzel has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service, Western Europe report*, for the fourth consecutive year. Continue reading Puzzel improves position as a Challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe
Echo takes billing software global with first Australian water sector client
Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia. Continue reading Echo takes billing software global with first Australian water sector client
Barry University and LivePerson bring conversational commerce to education
LivePerson, the leading provider of conversational commerce solutions announced that it enables Barry University to message with current and prospective students over WhatsApp, Facebook Messenger, SMS, and the web. Students can ask questions about everything from the application process to academic programs and receiving their transcripts, all in the same convenient way they talk with their friends and family. Continue reading Barry University and LivePerson bring conversational commerce to education