Verint®, The Customer Engagement Company™ announced that it has received a perfect score in overall vendor satisfaction and the highest score in overall product satisfaction from customers in DMG Consulting LLC’s new 2018/2019 Speech Analytics Product and Market Report.1 Continue reading Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Report on Speech Analytics Solutions
Monthly Archives: November 2018
TTEC Wins Five Awards for Cisco Partnership
TTEC, a leading global customer experience technology and services provider focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, was recently recognized for several partnership achievements during the Cisco Customer Journey Solutions Summit. Continue reading TTEC Wins Five Awards for Cisco Partnership
Limitless partners with PwC to deploy gig-based customer service which protects freelancers
Limitless, the UK-based inventor of a SaaS platform providing AI and crowd sourced customer service solutions announces that it has entered into a partnership with professional services firm PwC. Continue reading Limitless partners with PwC to deploy gig-based customer service which protects freelancers
Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation
According to the 2018 Deloitte Global RPA survey, 53% of respondents have already started their Robotic Process Automation journey. This is expected to increase to 72% in the next two years. If this continues at its current level, RPA will have achieved near-universal adoption within the next five years. Continue reading Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation
Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Centre Solution
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that Market Force Information (Market Force), a leader in customer experience management, has selected RingCentral to expand its contact centre operations and enhance productivity of its global workforce across multiple locations in US, Canada, and Europe. Continue reading Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Centre Solution
Avaya Names Industry Leader Gaurav Passi as President of Avaya Cloud
Avaya announced that Gaurav Passi, a recognized leader in the cloud-based communications industry, has joined Avaya as president of its cloud business group. Reporting to Jim Chirico, Avaya President and Chief Executive Officer, Passi will be responsible for further accelerating the company’s delivery of cloud-based solutions and driving continued momentum to grow Avaya’s market share in UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service) worldwide. Continue reading Avaya Names Industry Leader Gaurav Passi as President of Avaya Cloud