IPsoft, the global leader in Enterprise AI announced the general availability of 1Bank™, the first out-of-the-box conversational banking solution powered by the most advanced AI in the market, Amelia. With Amelia, customers can engage with their financial institutions through a next-generation Natural Language Interface (NLI) either by voice or chat. Continue reading IPsoft Launches 1Bank: The First Out-of-the-Box Conversational Banking Solution with Amelia, the Most-Human AI
Monthly Archives: November 2018
Discerning shopping tastes of younger generation around Black Friday revealed in new research from Aspect Software
As Black Friday approaches, a survey conducted by Aspect Software has revealed that almost half of consumers (49 per cent) expect to see at least some improvement in customer service during the busy shopping period, with this figure rising to 69 per cent for those aged 16-24, and 61 per cent for those aged 25-34. Continue reading Discerning shopping tastes of younger generation around Black Friday revealed in new research from Aspect Software
Amplience helps DNA evolve their online customer experience
DNA is a Finnish telecommunications company that offers the full range of telecommunications services and devices to both consumers and business customers. As Finland’s third largest telco, the company places customer satisfaction at the heart of its products and online services. Continue reading Amplience helps DNA evolve their online customer experience
Nexmo, the Vonage API Platform, Receives DevRel and DevPortal Awards for Excellence in Developer Relations
Vonage, a leading provider of business cloud communications, has been awarded “Best Developer Relations Program Overall” for Nexmo, the Vonage API Platform (Nexmo) at the inaugural DevRel Awards. Nexmo has also been honored by the DevPortal Awards for “Best Onboarding,” “Best Support and Maintenance,” and “Best Reference Documentation.” Continue reading Nexmo, the Vonage API Platform, Receives DevRel and DevPortal Awards for Excellence in Developer Relations
Pegasystems’ Robotic Process Automation Capabilities Recognized on Constellation Research’s Constellation ShortList
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced that leading technology research and advisory firm Constellation Research has named Pega to the Constellation ShortList™ for Robotic Process Automation for Q3, 2018 (1). Pega was named among the top eight solutions evaluated for robotic process automation (RPA) software. Continue reading Pegasystems’ Robotic Process Automation Capabilities Recognized on Constellation Research’s Constellation ShortList
QStory announces new version release of ARTI v2.0
QStory announces the release of version 2.0 of their ground breaking Intraday Automation solution, ARTI. Version 2.0 supports real-time automation across multi-channel and multi-skilled environments, with the unique ability to support multiple workload types: phone, chat, email and back office. Continue reading QStory announces new version release of ARTI v2.0