IMImobile SA, part of IMImobile PLC – a leading global cloud communications software and solutions provider – has joined Google’s Early Access Program for RCS (Rich Communication Services) business messaging offering in Africa. Continue reading IMImobile SA joins Google’s Early Access Program for RCS Business Messaging in Africa
Monthly Archives: November 2018
FinChatBot Secures Investment from Kalon Venture Partners and Compass
South African venture capital firm Kalon Venture Partners and Mauritius-based VC Compass are pleased to announce their co-investment into one of the leading Financial Services chatbot providers, FinChatBot (FCB). FinChatBot develops chatbots to help financial service providers acquire and retain customers through Artificial Intelligence (AI)-powered conversations. Continue reading FinChatBot Secures Investment from Kalon Venture Partners and Compass
Webhelp’s Market Expansion Strategies in the Contact Centre Outsourcing Market Earn it Accolades from Frost & Sullivan
Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in contact centre outsourcing. Over the course of several years, Webhelp has diversified its industry focus to include expertise in healthcare, travel, and B2B services. Continue reading Webhelp’s Market Expansion Strategies in the Contact Centre Outsourcing Market Earn it Accolades from Frost & Sullivan
Gaming Manufacturer Chooses Five9 to Meet Compliance for Contact Centre
Five9, a leading provider of cloud contact centre software for the digital enterprise, announced that it has been selected by a leading gaming industry manufacturer to replace their on-premise contact centre with a scalable cloud-based solution that increases flexibility while meeting industry compliance needs. Continue reading Gaming Manufacturer Chooses Five9 to Meet Compliance for Contact Centre
NTVB Media Selects VoicePort’s IVR to Optimize Call Centre
NTVB Media, the leading publisher of TV entertainment and listings magazines, has selected VoicePort, LLC to provide an IVR solution to improve customer self-service and call centre efficiencies. Continue reading NTVB Media Selects VoicePort’s IVR to Optimize Call Centre
Syndeo Announces New Executive Team with Focus on Driving Innovation and Growth in their Digital CX Technology
Digital customer experience technology provider Syndeo announced several enhancements to the company’s executive team, reflecting the company’s strong commitment to the development of forward-thinking, SAAS solutions that offers consumers seamless connections to businesses via conversational voice and messaging apps to enable greater customer service through the use of intelligent automation blended with live experts. Continue reading Syndeo Announces New Executive Team with Focus on Driving Innovation and Growth in their Digital CX Technology