Adobe Completes Acquisition of Marketo

Adobe announced the completion of its acquisition of Marketo, the market leader for B2B marketing engagement. With Adobe’s acquisition of Marketo, customers will benefit from the combination of Adobe Experience Cloud’s analytics, personalization and content capabilities with Marketo’s lead management, account-based marketing and revenue attribution technology, helping companies further connect marketing engagement to revenue growth. Continue reading Adobe Completes Acquisition of Marketo

Puzzel announces new agent application for a connected omni-channel customer service

Puzzel has announced new functionality in the latest release of its cloud-based contact centre solution, designed to help agents manage customer enquiries and streamline the customer journey. The new agent application supports direct integration through widgets to the agent’s screen to enterprise solutions providing access to customer relationship management information, invoice history, product or service details, user knowledgebases and more. Continue reading Puzzel announces new agent application for a connected omni-channel customer service

Global Content Operating Model Transforms Traditional Content Strategies for International Brands

SDL, a global leader in content creation, translation, management and delivery announces it is helping leading brands develop their own Global Content Operating Model (GCOM), addressing their most complex content and language challenges as they engage with global audiences. Continue reading Global Content Operating Model Transforms Traditional Content Strategies for International Brands

Centrica forms strategic partnership with Microsoft to transform field operations with Dynamics 365 and AI

Centrica, the leading international energy and services firm with well-known customer brands British Gas, Dyno and Direct Energy, has formed a strategic partnership with Microsoft designed to transform the way its 12,000-strong team of British Gas engineers serve customers across the UK. The agreement is at the heart of the Centrica purpose to “provide energy and services to satisfy the changing needs of their customers”. Continue reading Centrica forms strategic partnership with Microsoft to transform field operations with Dynamics 365 and AI

Acqueon Announces a Suite of Proactive Engagement Products that Drive Effortless Customer and Agent Experience

Acqueon Technologies, a leader in delivering AI powered proactive customer experiences, unveiled a suite of products that are engineered to drive effortless experience for both contact centre agents and customers, at the Cisco’s Customer Journey Sales Summit, in New Orleans. Continue reading Acqueon Announces a Suite of Proactive Engagement Products that Drive Effortless Customer and Agent Experience

NICE inContact Wins 2018 Contact Center Technology Award from CUSTOMER Magazine

NICE inContact, a NICE business announced that TMC, a global, integrated media company, has named NICE inContact CXone, the world’s #1 cloud customer experience platform, as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. CXone was recognized for innovating customer service technology and improving the customer experience. Continue reading NICE inContact Wins 2018 Contact Center Technology Award from CUSTOMER Magazine