NICE announced that it has been recognized by DMG Consulting LLC, a leading independent research and consulting firm, as the market share leader for the first half of 2018 in the Workforce Optimization (WFO) market, based on total company GAAP revenue. In the new report, it was revealed that NICE holds a 40.2% share of the market, 4.9 percentage points higher than the nearest competitor. Continue reading NICE Acknowledged as WFO Market Leader in DMG Consulting Report with Over 40% Market Share in First Half 2018
Monthly Archives: November 2018
Freshworks and Pitney Bowes Bring AI-powered Self-Service to the Frontlines of Shipping and Mailing
Freshworks, a global leader in customer engagement software, has partnered with Pitney Bowes, a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, and data to integrate Freddy, its recently launched Omnibot Artificial Intelligence (AI) engine with the next generation SendPro ® C-series device. Continue reading Freshworks and Pitney Bowes Bring AI-powered Self-Service to the Frontlines of Shipping and Mailing
[24]7.ai Blends Chatbots and Humans to Dramatically Improve Intent Recognition
[24]7.ai, a global leader in intent-driven customer engagement solutions announced that [24]7 AIVA, the company’s enterprise AI-powered chatbot, has taken another step forward in furthering the company’s blended AI vision by introducing human agent assistance for faster confirmation of consumer intent. Continue reading [24]7.ai Blends Chatbots and Humans to Dramatically Improve Intent Recognition
New agent and call-centre features for DialerAI
DialerAI announces new inbound and outbound call-centre capabilities. DialerAI is a multi-tenant auto-dialer solution with billing to support resale of auto-dialer services. Continue reading New agent and call-centre features for DialerAI
Leading Analyst Firm Recognizes NICE as a Leader in Customer Journey Analytics
NICE announced that Forrester Research has recognized NICE as a Leader in two reports on Customer Journey Analytics Visioning and Orchestration. Entitled “The Forrester Wave™: Journey Orchestration Platforms, Q4, 2018”, and “The Forrester Wave™: Journey Visioning Platforms, Q4 2018”, the reports position NICE amongst the most significant vendors in the market. Continue reading Leading Analyst Firm Recognizes NICE as a Leader in Customer Journey Analytics
Pega Receives Highest Scores in Three of Four Use Cases in Gartner’s Critical Capabilities for the CRM Customer Engagement Center Report
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced it received the highest scores in three of the four analyzed use cases in Gartner’s 2018 Critical Capabilities for the CRM Customer Engagement Center (1) report. Continue reading Pega Receives Highest Scores in Three of Four Use Cases in Gartner’s Critical Capabilities for the CRM Customer Engagement Center Report