Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce, taking full advantage of the powerful artificial intelligence capabilities of both companies. Continue reading Avaya Deepens Integration With Google Cloud To Provide Powerful AI Enhancing Customer Experience
Daily Archives: March 25, 2019
SYKES Names Robotic Process Automation (RPA) Company Co-Founder its New CSO/CMO
Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — as chief strategy and marketing officer. Continue reading SYKES Names Robotic Process Automation (RPA) Company Co-Founder its New CSO/CMO
TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases
TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands reports that the company will be participating in the upcoming Call and Contact Centre Expo. Continue reading TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases
Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite
Calabrio, the customer experience intelligence company introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Continue reading Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite
Customers are ready for channel shift, but only on their own terms, says Aspect Software research
As new methods of interaction such as webchat and chatbot-based communication in customer service become more and more commonplace, new research by Aspect Software has found that two-thirds of consumers (67 per cent) are comfortable with moving beyond traditional channels of interaction – such as telephone – in favour of more modern channels for engagement. Continue reading Customers are ready for channel shift, but only on their own terms, says Aspect Software research
Cirrus Response announces new automation products that enhance engagement, customer experience and operation 24/7
Cirrus Response , award-winning supplier of omni-channel cloud Contact Centre Solutions is showcasing three new and upgraded products at Call & Contact Centre Expo designed to automate, streamline and enhance the customer experience. Continue reading Cirrus Response announces new automation products that enhance engagement, customer experience and operation 24/7