Tethr, the leading AI-powered conversational intelligence platform for listening enterprises, and Red Box, the leading platform for voice, today announced a strategic partnership to help customers more easily capture and gain business insights from voice data. Continue reading Tethr and Red Box Announce Partnership to Accelerate and Simplify the Delivery of Voice of Customer Analytics Solution
Monthly Archives: June 2019
Verint Only Vendor Recognized by Gartner in the 2019 Magic Quadrant for the CRM Customer Engagement Center and the Magic Quadrant for Workforce Engagement Management
Verint® announced its inclusion in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center* (CEC) report, published June 11, 2019, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management** (WEM) research earlier this year. Continue reading Verint Only Vendor Recognized by Gartner in the 2019 Magic Quadrant for the CRM Customer Engagement Center and the Magic Quadrant for Workforce Engagement Management
Talkdesk launches Talkdesk Boost to accelerate digital transformation
Talkdesk at Customer Contact Week in Las Vegas unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience. Continue reading Talkdesk launches Talkdesk Boost to accelerate digital transformation
P2 Communications Management Chooses Vonage to Deliver a Fully Integrated Communications Solution for Enterprise Customers
Vonage has expanded the reach of its channel partner program with the addition of P2 Communications Management, LLC, a national IT advisory and management firm. With Vonage’s fully integrated communications offering, P2 Communications Management can offer its customers a unique combination of applications and programmable communications via APIs to help enhance both employee and customer experiences. Continue reading P2 Communications Management Chooses Vonage to Deliver a Fully Integrated Communications Solution for Enterprise Customers
8×8 Contact Center Launches at Customer Contact Week 2019
8×8, a leading cloud provider of voice, video, chat and contact centre technology for over one million users worldwide, announced the availability of a complete cloud contact centre solution, 8×8 Contact Center. Continue reading 8×8 Contact Center Launches at Customer Contact Week 2019
UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Centre Ecosystem
UJET, the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation at Customer Contact Week (CCW) in Las Vegas announced the general availability launch of enhancements to the UJET Customer Support Platform. Continue reading UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Centre Ecosystem