by Iain Banks, Vice President for International Markets at TTEC… Continue reading How Emerging Technologies are Transforming Travel CX
Monthly Archives: June 2019
Sabio partners with UCL School of Management to support MSc Business Analytics programme
As part of its commitment to help organisations deliver brilliant customer experiences, The Sabio Group is working with the UCL School of Management to support the University’s innovative MSc Business Analytics master’s degree programme. Continue reading Sabio partners with UCL School of Management to support MSc Business Analytics programme
8×8 expands presence in North West England with EveryCloud partnership
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced its partnership with EveryCloud, a leading cloud technology channel provider, strengthening its reach to customers in the North West of England. Continue reading 8×8 expands presence in North West England with EveryCloud partnership
Ada Introduces ‘Automation to Agent’ Customer Experience
Ada, the market leader in Automated Customer Experience (ACX) announced the launch of Ada Glass, which provides seamless customer handoff from Ada’s AI-powered chatbot to live chat platform partners including Zendesk, SalesForce, and Nuance. Continue reading Ada Introduces ‘Automation to Agent’ Customer Experience
Rated People selects Natterbox to deliver quality customer care
Rated People, the UK’s leading online marketplace connecting homeowners with tradespeople, today announced that it has selected Natterbox’s telephony platform to replace its previous system. Continue reading Rated People selects Natterbox to deliver quality customer care
IPsoft Named a Leader in Conversational AI for Customer Service
IPsoft, the global leader in enterprise AI was recognized in “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” as a Leader among 14 evaluated companies. In the report, the Forrester New Wave recognized IPsoft for providing conversational AI for complex use cases, stating that IPsoft “is a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.” Continue reading IPsoft Named a Leader in Conversational AI for Customer Service