Weekendesk reserves Talkdesk for cloud contact centre solutions

Talkdesk® announced Weekendesk selected Talkdesk as its contact centre solutions provider. Weekendesk chose to make customer experience its differentiator in the competitive travel industry with Talkdesk Enterprise Cloud Contact Center for its seamless integration with Salesforce, real-time reporting and ironclad privacy and security compliance. Continue reading Weekendesk reserves Talkdesk for cloud contact centre solutions

Freshworks Announces Freshsuccess to Realize Unified View for Sales, Marketing, Support, and Success Professionals

Freshworks Inc., the customer engagement software company, announced Freshsuccess customer success management software, delivering an integrated customer view for marketing, sales, support and success professionals. Continue reading Freshworks Announces Freshsuccess to Realize Unified View for Sales, Marketing, Support, and Success Professionals

Noble Systems to exhibit solutions at Debt Connection Symposium and Expo 2019

Noble Systems Corporation, a global leader in omnichannel contact center technologies announced that it would display its Omnichannel Contact Center, Workforce Engagement (WEM), Gamification and Analytics solutions at the upcoming Debt Connection Symposium and Expo 2019 (DCS2019). Continue reading Noble Systems to exhibit solutions at Debt Connection Symposium and Expo 2019

Consumers prefer interacting with voice and chat assistants over humans, creating opportunities for businesses

The Capgemini Research Institute has found that consumers increasingly prefer to interact with bots rather than humans, especially when it comes to researching products, learning about new services or following up on post-purchase customer service queries. Continue reading Consumers prefer interacting with voice and chat assistants over humans, creating opportunities for businesses

OPKO Health Switches to Multichannel Veeva CRM to Drive More Effective Customer Engagement

Veeva Systems announced that OPKO Health, a diagnostic and pharmaceutical company, selected multichannel Veeva CRM to enable field teams to engage in relevant, timely, and compliant interactions with healthcare professionals (HCPs) through preferred channels. Veeva CRM gives OPKO Health the most advanced capabilities and complete customer insights. Continue reading OPKO Health Switches to Multichannel Veeva CRM to Drive More Effective Customer Engagement

Tim Battis Named as Kofax’s Executive Vice President of Global Sales

Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, announced the addition of Tim Battis as Executive Vice President of Global Sales. Battis will report to Kofax Chief Executive Officer Reynolds C. Bish, and be responsible for all sales functions on a global basis. Continue reading Tim Battis Named as Kofax’s Executive Vice President of Global Sales

Independent Research Firm Recognizes Dialpad as a Challenger in Unified Communications As a Service

Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM) announced it has been positioned as a Challenger in The Forrester WaveTM: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019. Continue reading Independent Research Firm Recognizes Dialpad as a Challenger in Unified Communications As a Service