As the digital revolution has provided consumers with more information, so their relationship with vendors that they purchase products from has fundamentally changed. Power is now firmly with the buyer; and this means customer experience is the new battleground on which businesses thrive or die… Continue reading The importance of voice in the moments that matter
Daily Archives: September 5, 2019
Weekendesk reserves Talkdesk for cloud contact centre solutions
Talkdesk® announced Weekendesk selected Talkdesk as its contact centre solutions provider. Weekendesk chose to make customer experience its differentiator in the competitive travel industry with Talkdesk Enterprise Cloud Contact Center for its seamless integration with Salesforce, real-time reporting and ironclad privacy and security compliance. Continue reading Weekendesk reserves Talkdesk for cloud contact centre solutions
Forrester Announces Top UK Brands That Deliver High Quality Customer Experience
Forrester released its list of customer experience (CX) leaders among U.K. brands, according to its U.K. 2019 Customer Experience Index (CX Index™) rankings. Continue reading Forrester Announces Top UK Brands That Deliver High Quality Customer Experience
Freshworks Announces Freshsuccess to Realize Unified View for Sales, Marketing, Support, and Success Professionals
Freshworks Inc., the customer engagement software company, announced Freshsuccess customer success management software, delivering an integrated customer view for marketing, sales, support and success professionals. Continue reading Freshworks Announces Freshsuccess to Realize Unified View for Sales, Marketing, Support, and Success Professionals
Noble Systems to exhibit solutions at Debt Connection Symposium and Expo 2019
Noble Systems Corporation, a global leader in omnichannel contact center technologies announced that it would display its Omnichannel Contact Center, Workforce Engagement (WEM), Gamification and Analytics solutions at the upcoming Debt Connection Symposium and Expo 2019 (DCS2019). Continue reading Noble Systems to exhibit solutions at Debt Connection Symposium and Expo 2019
Consumers prefer interacting with voice and chat assistants over humans, creating opportunities for businesses
The Capgemini Research Institute has found that consumers increasingly prefer to interact with bots rather than humans, especially when it comes to researching products, learning about new services or following up on post-purchase customer service queries. Continue reading Consumers prefer interacting with voice and chat assistants over humans, creating opportunities for businesses