Specialist, independent tax advisor, Irish Tax Rebates announced the successful operation of its IP-based contact centre system, designed, installed and supported by global communications provider, Intellicom. Continue reading Revenue boost for tax rebate firm as VoIP contact centre from Intellicom kicks in
Daily Archives: September 20, 2019
How to win friends and influence people with Workforce Management
Constant change and the viral power of social media demand new levels of adaptability from organizations today. Nick Smith at Teleopti shows how to gain control by applying workforce management (WFM) principles to influence company culture and protect corporate reputation. Continue reading How to win friends and influence people with Workforce Management
Xiao-i empowers Contact Centres with Cognitive Intelligence
Shanghai Xiaoi Robot Technology Co. Ltd (Xiao-i), a leading developer of AI technologies and applications, was asked to represent the AI industry at the annual Contact Center APAC conference on September 9-10 in Jakarta. The conference was attended by some 300 contact centre representatives who gathered to discuss issues related to building next generation contact centres in the digital age. Continue reading Xiao-i empowers Contact Centres with Cognitive Intelligence
Tech Mahindra to Set Up Media Innovation Lab in Manchester
Tech Mahindra Ltd. a leading provider of digital transformation, consulting and business reengineering services and solutions, announced today the setting up of a media innovation lab in Manchester, United Kingdom, to develop next generation solutions. Continue reading Tech Mahindra to Set Up Media Innovation Lab in Manchester
CounterPath Launches Hosted Stretto™ Collaboration Service to Address Underserved Small Medium Business (SMB) Market
CounterPath, a global provider of award-winning Unified Communications solutions for enterprises and solution providers announced that it has expanded its Stretto Collaboration solution with the launch of a hosted service for the CounterPath rapidly expanding global network of channel partners. Continue reading CounterPath Launches Hosted Stretto™ Collaboration Service to Address Underserved Small Medium Business (SMB) Market
ACG Selects Salesforce to Build 360-Degree Customer View
ACG group, an integrated pharma manufacturing solutions company, announced that it has chosen Salesforce, the global leader in CRM, to accelerate its digital transformation journey, strengthen customer relationships and foster its global expansion. Continue reading ACG Selects Salesforce to Build 360-Degree Customer View