IPRS Health’s commitment to offer comprehensive online support for clients and patients continues

Award-winning clinical company, IPRS Health has been the first company of its kind to trial a range of digital customer support tools to their clients and patients to ensure the delivery of consistent high-quality clinical care. Continue reading IPRS Health’s commitment to offer comprehensive online support for clients and patients continues

YOOX NET-A-PORTER GROUP’s luxury division set to double personal shopping and client relations team and expand into new, strategic locations

YOOX NET-A-PORTER GROUP, the world leader in online luxury and fashion, announces that more than 100 new personal shoppers and client relations managers will be hired within its Luxury Division to serve NET-A-PORTER and MR PORTER’s most loyal customers, referred to as EIPs (Extremely Important People), globally. This marks the single largest client relations recruitment drive in its 19-year history. Continue reading YOOX NET-A-PORTER GROUP’s luxury division set to double personal shopping and client relations team and expand into new, strategic locations

Upstream Works Software Partners with Aceyus on Customer Experience Management Solutions

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced its integration partnership with Aceyus. Together, the companies will enrich customer experience management with actionable data that powers informed decisions and improved performance. Continue reading Upstream Works Software Partners with Aceyus on Customer Experience Management Solutions

Inference Solutions Enables Conversational AI for Cisco’s On-Premise Platforms

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, launched new solutions that extend the self-service capabilities of Cisco Unified Communications Manager (UCM), Unified Contact Center Enterprise and Unified Contact Center Express (UCCE/X). Continue reading Inference Solutions Enables Conversational AI for Cisco’s On-Premise Platforms

Stefanini Expands Services that Integrate Artificial Intelligence with BPO and ITO Processes

More important than purchasing a tool is to implement a complete, innovative solution that transforms service based on the customer’s business knowledge. The guarantor is Alexandre Vomero, head of the Latam BPO offer at Stefanini, a $1B global IT provider, who has been working with his team on two major fronts: offering backoffice and human resources solutions and serving the B2C market. Continue reading Stefanini Expands Services that Integrate Artificial Intelligence with BPO and ITO Processes

New Global Research Shows Poor Data Security Practices Have Serious Consequences for Businesses Worldwide

44% of Americans, 38% of Brits, 33% of Australians, and 37% of Canadians have been the victim of a data breach, according to newly released research conducted by the secure payments provider to contact centres, PCI Pal. Continue reading New Global Research Shows Poor Data Security Practices Have Serious Consequences for Businesses Worldwide