Hinduja Global Solutions Ltd. (HGS), a global leader in business process management announces a new contract award with the Disclosure and Barring Service (DBS). DBS helps employers make safer recruitment decisions each year by processing and issuing DBS checks required by those working with children and vulnerable adults. Continue reading HGS awarded Contract to support the UK’s Disclosure and Barring Service (DBS)
Daily Archives: September 26, 2019
Disclosure and Barring Service selects CGI to deliver secure and trusted safeguarding capabilities
CGI has been awarded a contract by the Disclosure and Barring Service (DBS) to provide IT services which will support its mission of safeguarding vulnerable UK citizens. The contract will last two and a half years, and during this time CGI will transition and manage a number of core IT applications, enabling operational excellence in a stable and secure environment. Continue reading Disclosure and Barring Service selects CGI to deliver secure and trusted safeguarding capabilities
8×8 and Charterhouse take MacDonald & Company’s global business to the cloud
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, and leading wholesale partner Charterhouse announced global recruitment company MacDonald & Company has selected 8×8 X Series as its worldwide communications solution. Continue reading 8×8 and Charterhouse take MacDonald & Company’s global business to the cloud
Shaw Industries Group Drives Innovation Through NICE Satmetrix
NICE announced Shaw Industries Group Inc., a leading floorcovering provider, has selected NICE Satmetrix as its comprehensive customer experience management solution. Continue reading Shaw Industries Group Drives Innovation Through NICE Satmetrix
SoftBank Chooses Medallia as Customer Experience Platform
Medallia, the global leader in experience management announced that SoftBank has selected Medallia to drive the company’s telecommunications retail customer experience strategy. Continue reading SoftBank Chooses Medallia as Customer Experience Platform
Top tips for introducing agent self-scoring evaluations
Self-scoring, self evaluations, self reflection, whatever you call it, it’s the process where your front-line employees mark their own work, listen back to their own calls and evaluate their own performance against the same guidelines used by the quality team… Continue reading Top tips for introducing agent self-scoring evaluations