HGS awarded Contract to support the UK’s Disclosure and Barring Service (DBS)

Hinduja Global Solutions Ltd. (HGS), a global leader in business process management announces a new contract award with the Disclosure and Barring Service (DBS). DBS helps employers make safer recruitment decisions each year by processing and issuing DBS checks required by those working with children and vulnerable adults. Continue reading HGS awarded Contract to support the UK’s Disclosure and Barring Service (DBS)

Disclosure and Barring Service selects CGI to deliver secure and trusted safeguarding capabilities

CGI has been awarded a contract by the Disclosure and Barring Service (DBS) to provide IT services which will support its mission of safeguarding vulnerable UK citizens. The contract will last two and a half years, and during this time CGI will transition and manage a number of core IT applications, enabling operational excellence in a stable and secure environment. Continue reading Disclosure and Barring Service selects CGI to deliver secure and trusted safeguarding capabilities

8×8 and Charterhouse take MacDonald & Company’s global business to the cloud

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, and leading wholesale partner Charterhouse announced global recruitment company MacDonald & Company has selected 8×8 X Series as its worldwide communications solution. Continue reading 8×8 and Charterhouse take MacDonald & Company’s global business to the cloud

NICE Robotic Process Automation and NEVA Named Leader in Intelligent Automation by Leading Analyst Firm

NICE  announced that it has been recognized as a Leader in Avasant’s “Intelligent Automation Tools RadarView 2019” report. Avasant noted NICE’s consistent innovation and cutting-edge capabilities for its Robotic Process Automation and NICE Employee Virtual Attendant (NEVA) (attended automation) offerings. For more information about NICE’s rating, please click here. Continue reading NICE Robotic Process Automation and NEVA Named Leader in Intelligent Automation by Leading Analyst Firm

SugarCRM Unveils Radical New Approach for Driving Revenue Analytics

SugarCRM Inc.®, a company that helps organizations deliver exceptional customer experiences announced Sugar Discover, a sophisticated analytics solution acquired from Corvana, a leader in advanced CRM Analytics that provides insights to even the most complicated revenue analytics questions, accurately and fast. Continue reading SugarCRM Unveils Radical New Approach for Driving Revenue Analytics

Vonage research reveals IVR horror costs businesses $262 per customer each year

Vonage published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they’ve reached an automated menu of options, known as Interactive Voice Response (IVR) – losing that company $262 per customer every year. Continue reading Vonage research reveals IVR horror costs businesses $262 per customer each year

Edify Labs Names Chief Marketing Officer

Edify Labs, the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced the appointment of marketing veteran Candace Sheitelman to the position of Chief Marketing Officer (CMO). Sheitelman brings more than two decades of marketing expertise to the company, much of that focused on the contact center and customer experience space. Continue reading Edify Labs Names Chief Marketing Officer