To accelerate innovation and address heightened customer demand for its cloud offerings, Genesys, the global leader in omnichannel customer experience and contact centre solutions announced it has created two business units, Genesys Cloud and Genesys Core. Continue reading Genesys Announces Executive Appointments to Fast-Track Growth and Support Market Shift to the Cloud →

At Cisco’s 10th Annual Cisco Contact Center Summit the company discusses how it plans to leverage recent AI acquisitions to usher in the next-generation contact centre—one that leverages AI and machine learning to foster deeper relationships between people and organizations. Continue reading Cisco Sets Its Sights on the Cognitive Contact Centre and Makes Cloud-Based Webex Contact Centre Better Than Ever →

WEBTEXT, a leading cloud-based provider of enterprise messaging solutions announced its new cloud Messaging Campaign Manager (MCM) is now commercially available. Continue reading WEBTEXT Launches Cloud Messaging Campaign Manager (MCM) →

Kustomer, the SaaS platform that is reimagining enterprise customer service announced it has added WhatsApp Business to the Kustomer platform and launched its first EU region data center to meet the global needs of its rapidly growing client base. Continue reading Kustomer Launches WhatsApp Business Integration and EU Region to Power International Growth →