IT professionals are easy to please so why is life so complicated? Dave Hoekstra at Calabrio explores the niggling doubts that can get in the way of building an efficient Workforce Management (WFM) framework… Continue reading Top 7 questions IT professionals ask about WFM
Daily Archives: September 10, 2019
NICE Wins Four Globee® Awards for Setting the Industry Benchmark for Excellence
NICE announced that it has been honored with four Globee awards. A global business awards program, the Globee Awards recognize companies that set the industry benchmark for excellence. Judges across a broad spectrum of industries from around the world participated and their average scores determined the 2019 award winners. Continue reading NICE Wins Four Globee® Awards for Setting the Industry Benchmark for Excellence
Forrester Unveils FeedbackNow 2.0, A Real-Time CX Analytics Solution
Forrester today released FeedBackNow 2.0, a cloud-based customer experience (CX) platform that enables companies to monitor and improve their experiences in real time. In an integrated platform, FeedbackNow 2.0 combines in-the-moment feedback from digital and physical channels with Forrester’s leading CX analytics, focusing firms on the experiences that will drive higher customer satisfaction and loyalty. Continue reading Forrester Unveils FeedbackNow 2.0, A Real-Time CX Analytics Solution
Anglian Water selects Appian Low-Code Platform to Digitise and Automate New Capital Projects
Appian announced that Anglian Water has selected Appian’s low-code platform to accelerate the development of new digital business applications. Geographically, Anglian is the largest water and water recycling company in England and Wales, supplying 1.2 billion litres of water to 4.3 million customers, and collecting used water from over six million people every day. Continue reading Anglian Water selects Appian Low-Code Platform to Digitise and Automate New Capital Projects
Cyara Launches Cloud Contact Center Migration Solution for Genesys PureCloud
Cyara has launched Cyara Accelerator for Genesys PureCloud to automate and simplify the migration of contact centres to Genesys® PureCloud®. The new offering is a platform-specific version of the Cyara Accelerator for Cloud Migration and is now available on Genesys AppFoundry, a dedicated online marketplace focused on customer experience solutions. Continue reading Cyara Launches Cloud Contact Center Migration Solution for Genesys PureCloud
Genesys Cloud Flies High with Record Sales and 70% YOY Annual Revenue Growth
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, reports 70% of new customers selected cloud offerings from Genesys in the first six months of 2019. Continue reading Genesys Cloud Flies High with Record Sales and 70% YOY Annual Revenue Growth