Lowell, a leading European credit management company, has benefited with flexibility, scalability and cost efficiencies since moving their communications centre in the DACH region to the Genesys Cloud platform. Lowell adopted the leading Software as a Service (SaaS) solution from Genesys for its rich capability set, proven performance, scalability and continuous release of new features. Continue reading Lowell Future Proofs Communication Centre in the DACH region by moving to the Cloud with Genesys
Daily Archives: September 12, 2019
New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019
Customer Satisfaction Benchmarking Report for the Utilities sector from leading UK market research company, TTi Research, reveals that the sector is experiencing a satisfaction downturn, with call handling being a key driver of customer discontent. Continue reading New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019
Cherwell Software strengthens EMEA team to build sales and partner programmes across Europe
Cherwell Software, a global leader in service management, has announced the appointment of Roger Sowerbutts as sales director of UK, Ireland and France, and Pierre Aeschlimann, solution and sales strategist & evangelist to its EMEA leadership team. Continue reading Cherwell Software strengthens EMEA team to build sales and partner programmes across Europe
Vonage Continues To Drive Conversational Applied AI for Enterprise Businesses via Nexmo, the Vonage API Platform
Vonage, a global business cloud communications leader, continues to advance the rapid implementation of Applied Artificial Intelligence (AI) capabilities in the enterprise with the power of Nexmo, the Vonage API Platform. Through its network of AI and BOT provider partners, Vonage is enabling brands to build solutions that create unique, intelligent, and personalized customer experiences. Continue reading Vonage Continues To Drive Conversational Applied AI for Enterprise Businesses via Nexmo, the Vonage API Platform
Nuance Expands Open Architecture to Deliver More Flexible, Enterprise-Grade Conversational AI
Nuance, a leader in conversational AI innovations announced the Nuance Intelligent Engagement Platform will expand its open, cloud-agnostic framework, adding new Intelligent Engagement Services and broadening back-end integration capabilities – allowing organizations around the globe to leverage Nuance’s decades of experience building conversational AI technologies while modernizing the relationship between businesses and technology. Continue reading Nuance Expands Open Architecture to Deliver More Flexible, Enterprise-Grade Conversational AI
Sparkcentral One of Two Sample Vendors Named in All Three of the Digital Customer Service Channels in The Gartner Customer Service Technology Vendor Guide, 2019
Sparkcentral was identified by Gartner as a Sample Vendor for Mobile Applications for Customer Service within the “Customer Engagement Center” segment, and for Consumer Messaging Apps, Live Chat and Social Media Engagement within the “Digital Customer Service” segment in The Gartner Customer Service Technology Vendor Guide, 2019. Continue reading Sparkcentral One of Two Sample Vendors Named in All Three of the Digital Customer Service Channels in The Gartner Customer Service Technology Vendor Guide, 2019