Tata Communications and Cisco partner to create a fully managed contact centre solution for enhanced customer experience

Tata Communications, the leading global digital infrastructure provider, and Cisco have expanded their partnership to offer enterprises a secure, fully-managed, multi-channel, intelligent and cloud-based Cisco Webex Contact Center solution. Continue reading Tata Communications and Cisco partner to create a fully managed contact centre solution for enhanced customer experience

Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers

In July, the Financial Conduct Authority announced the launch of a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. As a leading provider of Customer Experience Management (CEM) solutions, Clarabridge, Inc., is stressing the ability of dedicated technology to maintain compliance and ensure fair treatment of all customers. Continue reading Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers

Insight UK joins forces with 8×8 to drive adoption of cloud communications in the public sector

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, announced that Insight UK is the latest IT solutions provider to join its business partner programme in the UK. Continue reading Insight UK joins forces with 8×8 to drive adoption of cloud communications in the public sector

Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience

A leading consumer electronics organization known for innovation and expert device design has recently deployed Bright Pattern Contact Center with a global Bright Pattern partner for its omnichannel contact centre platform in North America. Continue reading Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience