Tata Communications, the leading global digital infrastructure provider, and Cisco have expanded their partnership to offer enterprises a secure, fully-managed, multi-channel, intelligent and cloud-based Cisco Webex Contact Center solution. Continue reading Tata Communications and Cisco partner to create a fully managed contact centre solution for enhanced customer experience →

In July, the Financial Conduct Authority announced the launch of a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. As a leading provider of Customer Experience Management (CEM) solutions, Clarabridge, Inc., is stressing the ability of dedicated technology to maintain compliance and ensure fair treatment of all customers. Continue reading Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers →

Avaya announced that its private cloud solution, Avaya ReadyNow, is now being made available with the launch of new Avaya and partner hosted data centres in EMEA and APAC regions. Continue reading Avaya ReadyNow Private Cloud Expands Data Centres to EMEA and APAC Regions →

The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea Group has chosen Puzzel for its own contact centres in the Nordic and Baltic countries and has also become a Puzzel partner, offering cloud-based contact centre solutions to its own customers. Continue reading Atea and Puzzel sign two new agreements →

Avaya and IBM announced that Avaya will adopt hybrid cloud solutions from IBM to help expand its Avaya ReadyNow private cloud unified communications and contact centre offerings internationally and accelerate modernization. Continue reading Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation →