Automation of routine and manual processes is one of the biggest evolving trends of the present times. With the power of chatbots, robotic process automation and digital tools, organizations are looking forward to huge reductions in costs and efforts. Helping them achieve these objectives is the omni-channel customer experience platform, CommBox. Continue reading CommBox Meets the Growing Demand in Business Automation for Customer Services →

Confirmit is giving Market Research organizations greater reporting, management and usability capabilities with the latest release of its comprehensive software platform, Confirmit Horizons. Continue reading Confirmit Accelerates Evolution and Revolution in Market Research with New Platform Capabilities →

Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams announced a new AI-based feature to its arsenal, Recommendations, for deals, meetings, reviews and coaching. Recommendations uses Chorus’s AI technology to provide role-based suggestions that help users automatically see important moments from hundreds of meetings. Continue reading Chorus.ai Launches AI-Based Recommendations That Highlight Key Coaching Moments and Deal Risks →

Consilium Software, a world-leading provider of enterprise software for unified communications (UC) and contact centres announced the general availability of UniCampaign™ 7.0, the most significant new release of outbound list and campaign management software for Cisco contact centres. Continue reading Consilium Boosts Outbound Campaign Management for Cisco with Comprehensive New Release of UniCampaign™ →