ACS Technologies Digitally Transforms Their Contact Centre with Avaya Mobile Experience to Enhance the Customer Journey

Avaya announced that ACS Technologies (ACST) is seeing significant benefit from its use of Avaya Mobile Experience® and Avaya IX™ Digital solutions to increase workforce efficiencies, reduce costs and gain greater insights into customer behavior. Continue reading ACS Technologies Digitally Transforms Their Contact Centre with Avaya Mobile Experience to Enhance the Customer Journey

How to motivate disengaged team members with tips for employee engagement

You might already know of Maslows Hierarchy of Needs, used across the world to show the different stages of human needs from survival all the way to self actualisation. Well, we’ve revamped Maslows Hierarchy of Needs to relate to employee engagement and the levels of motivation within a workplace. Continue reading How to motivate disengaged team members with tips for employee engagement