LogMeIn announced enhancements to its AI-powered Bold360 suite that make it easier for supervisors, content managers, and other critical behind-the-scenes customer service teams to work smarter, faster, and improve overall performance. Continue reading Bold360 Optimizes Workflows for Behind-the-Scenes Customer Support Teams
Daily Archives: September 11, 2019
LogMeIn Announces General Availability of Full GoTo Suite in the UK, Germany and Ireland
LogMeIn announced the general availability of its recently introduced Unified Communications & Collaboration (UCC) product, GoToConnect, and video conferencing room solution, GoToRoom. With this launch, all GoTo products are now generally available in the United Kingdom, Ireland and Germany. Continue reading LogMeIn Announces General Availability of Full GoTo Suite in the UK, Germany and Ireland
Genesys Unveils Industry’s First Self-Service, Fully Automated Free Trials for AppFoundry Premium Applications
Genesys, the global leader in omnichannel customer experience and contact centre solutions, is making it even easier for businesses to extend the power of PureCloud® with the launch of single-click free trials for Premium Applications. Continue reading Genesys Unveils Industry’s First Self-Service, Fully Automated Free Trials for AppFoundry Premium Applications
Survey: Most Businesses Find RPA Effective But Hard To Deploy and Maintain
Pegasystems announced the results of a global survey that found robotic process automation (RPA) and robotic desktop automation (RDA) to be highly effective in streamlining work – though achieving and maintaining those results isn’t as simple as it seems. Continue reading Survey: Most Businesses Find RPA Effective But Hard To Deploy and Maintain
NICE inContact Recognizes Innovation of CXone Application Partners at Third Annual DEVone Partner Conference
NICE inContact, a NICE business, announced its 2019 DEVone Partner Award winners, who were recognized at the third annual NICE inContact DEVone Partner Conference which was attended by more than 350 partners and NICE inContact employees. Continue reading NICE inContact Recognizes Innovation of CXone Application Partners at Third Annual DEVone Partner Conference
O2 (Telefónica UK) expands public sector offering to cover full breadth of ICT services
O2 has announced it has been named as a supplier on Crown Commercial Service’s (CCS) new Network Services 2 framework (RM3808). Network Services 2 provides public bodies with access to many different kinds of telecommunications services including networks, voice and data provision such as telephones (fixed landline and mobile), internet access, WiFi, radio and audio & video conferencing. Continue reading O2 (Telefónica UK) expands public sector offering to cover full breadth of ICT services