Astute Introduces New and Improved Consumer Engagement CRM Software, Astute Agent

Astute announced the release of Astute Agent 10, the latest version of its industry-leading consumer engagement CRM. Formerly known as ePowerCenter, Astute Agent boasts new features for enhanced agent efficiency, better configurability, and easier compliance with consumer privacy regulations like GDPR and CCPA. Continue reading Astute Introduces New and Improved Consumer Engagement CRM Software, Astute Agent

TBI Replaces Legacy Telephony System with 8×8 X Series to Enhance Organizational Productivity

8×8 announced that TBI Inc., one of the nation’s largest privately-owned master agents and technology distributor, is now operational on 8×8 X Series, realizing easier collaboration and greater mobility for employees as well as significant savings for their business. Continue reading TBI Replaces Legacy Telephony System with 8×8 X Series to Enhance Organizational Productivity

SurveyMonkey Completes Acquisition of GetFeedback

SurveyMonkey, a leading global survey software company announced that it has completed its acquisition of GetFeedback, a leading customer experience management company. A top-rated feedback solution for Salesforce according to the Salesforce AppExchange, GetFeedback serves leading brands, which include enterprise customers like Cisco, 3M, Caterpillar, Johnson & Johnson, Walgreens, and Salesforce. Continue reading SurveyMonkey Completes Acquisition of GetFeedback

Glassbox Announces Availability of Its Digital Experience Orchestration Platform on Salesforce AppExchange

Glassbox announced it has launched its Digital Experience Orchestration and big data analytics solution on Salesforce AppExchange, empowering customers to revolutionize the way customer service departments handle customer queries and complaints. Continue reading Glassbox Announces Availability of Its Digital Experience Orchestration Platform on Salesforce AppExchange